Adobe Illustrator 2024 not working

[kylee_0768]

Almost every option from every drop-down menu is grayed out and is unclickable. I've already tried updating, uninstalling, and re-installing the app. I've also attempted to press ctrl+alt+shift to reset my preferences but nothing happens as it doesn't respond. 

[Ton Frederiks]

What did you have selected when you took that screenshot? 

[KimCalland]

Are you in a locked layer?