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scott_4366
Participant
December 26, 2024
Question

Adobe Illustrator 2025 The current permission setting is incorrectly set to 'Read- Only'

  • December 26, 2024
  • 5 replies
  • 1857 views

Getting this pop-up everytime I open Adobe Illustrator 2025 v 29.1 on Win 11 PC: 
"To work correctly, Adobe Illustrator requires the Preferences folder permission to be 'Read-Write'. The current permission setting is incorrectly set to 'Read-Only'. Click More Info for instructions on correcting  the Preferences folder permission setting."
I followed this kb: 
https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html#
Adobe support agent also connected and did a clean install to no avail. 
Are other having this issue in Windows 11 Pro?

    5 replies

    PHDcorkireland
    PHDcorkireland
    Participant
    September 28, 2025

    It's happening to me too over the last week -- I'm also using Windows 11 Pro.

    I've edited the security permissions per Adobe help 4 times. I've shut down a few times; restarted a few times, but haven't reinstalled Windows or tried creating a new admin account as suggested here. It sounds pointless.

    The only thing that seems to be dysfunctional is COPY/PASTE. It might work 1 to 3 times, but then nothing happens. I've tried copy/paste shortcuts, quick menu and file menu with no difference. I'm able to make other corrections manually and save files. It's made my last edits to this project very tedious. 

    It might be noteworthy that I was using Illustrator from my desktop, but that stopped functioning normally, so I switched to launching it from CC only about 6 days ago. A large file I was working on didn't save changes, losing a few hours' work. (I always save to my computer, but then saved to CC just in case.) That prompted me to clean up the few files that were saved in CC libraries. --- It's about that point when Illustrator started giving me this error message -- Coincedence??  Also, Acrobat had a glitch about a week ago. It wasn't linking to my Adobe account and wouldn't allow me to edit/organise pages. I launched it from CC, and it worked again. My process has been a bit chaotic, but it seems like the problem is coming from CC, not Windows. 

    What should I try next? I can't work without copy/paste! 

      nanettef91668822
      nanettef91668822
      Participating Frequently
      October 21, 2025

      I have the same problem about copy and paste. I thought my keyboard keys were at fault, as the shortcut control copy/control past were only responsive intermittently. What's more of a crisis for me I am unable to access ANY of my files saved to desktop. There is a "location not available" message for ALL of the .ai files I have -- it says [C:\Users ....\Creative Cloud Files Personal Account (email address XXXX@AdobeID\file name ... is unavailable. If the location can't be found the file was moved or deleted.]  Right before I realized my files are unavailable, I also received the message for read-only permissions error. I tried to change permissions via instructions provided by Adobe. It is unclear to me what permissions are supposed to be active for any of this to work. I noticed that none of the users had a "DENY" check that needed to be unchecked, as it indicated in the troubleshooting instructions. I can't get to any of my Illstrator files ON MY LAPTOP now for 3 days of troubleshooting. running Windows 11 (home).

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      November 13, 2025

      Hello @nanettef91668822,

      I'm sorry to hear about your experience. I hope the problem is resolved by now. If not, kindly try running Illustrator under a different administrator account (Windows) and checking if it helps.

      Looking forward to hearing from you.

      Anubhav

      H
      HCT_G
      Participant
      February 5, 2025

      @scott_4366  This issue has reoccured for me after reinstalling windows 11 - was working fine until installing another application (Sage) that modifies the Visual C runtimes present on the machine during installation. Something fundamentally changes or is misdirected in the filesystem/registry during this, after which Adobe CC apps will crash with a UCRTBASE.dll error, and then subsequent attempts to launch result in the preferences error. The prefs error does not seem to be based in reality, and is the application's closest-guess exception message as to what is going wrong on launch. Were you able to resolve your issue?

      H
      HCT_G
      Participant
      January 30, 2025

      Having the same issue here, domain account on Windows 11 Pro. Full control of all preferences folders, subfolders, and files. No Deny entries. Fresh wipe and reinstall of Windows 11 as recommended by adobe support. Issue still persists. 

      I was also seeing the same issue with the Open-File Security Warning popups for Adobe processes. Something is broken in the CC installer. 

      H
      HCT_G
      Participant
      January 30, 2025

      Reinstalling Windows again, and trying to install Illustrator on a brand new local user account, results in the exact same issue. Installing InDesign, access denied to preferences folder as well. 

      H
      HCT_G
      Participant
      January 30, 2025

      UPDATE: I was able to resolve the issue by reformatting and reinstalling Windows 11 from USB using the media creation tool. If you have this same issue, do not reinstall windows using the settings -> Reset This PC option!

        S
        scott_4366Author
        Participant
        December 26, 2024

        I am able to open it using 'Run as Administrtor' but now I keep getting several pop-ups as follows:

        Open File - Security Warning
        Do you want to run this file?
        Name: ...es\adobe-cr\build\Release\Adobe Crash Processor.exe
        Publisher: Adobe Inc.
        Type: Application
        From: C:\Program Files\Adobe\Adobe Creative Cloud Experie...
         
        Open File - Security Warning
        Do you want to run this file?
        Name: ..._modules\adobe-cr\build\Release\CRLogTransport.exe
        Publisher: Adobe Inc.
        Type: Application
        From: C:\Program Files\Adobe\Adobe Creative Cloud Experie...
         
        How can I shut those off?
          Anubhav M
          Community Manager
          Anubhav MCommunity Manager
          Community Manager
          December 27, 2024

          Hello @scott_4366,

          From what you've shared, it does not seem that this is working as intended. Would you mind setting up another administrator account on your computer and then launching Illustrator under that account to see if it works?

          Looking forward to hearing from you.

           

          Anubhav

          Anubhav M
          Community Manager
          Anubhav MCommunity Manager
          Community Manager
          December 26, 2024

          Hello @scott_4366,

          I'm sorry to learn about your situation. Could you please verify if your User Account has Full Control permissions for the preferences folder? If it doesn't, kindly add your user and adjust the permissions to see if that resolves the issue.

          Additionally, consider running Illustrator using a different administrator account (Windows) and let me know what you find out.

          I look forward to your response.

           

          Anubhav

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