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Dirk Klotz
Dirk Klotz
Inspiring
June 7, 2018
Answered

Adobe Illustrator 22.1 crashes on Mac OS X 10.13.4 / MacBook Pro 2017

  • June 7, 2018
  • 2 replies
  • 3075 views

Hi, another try:

I'm working with Illustrator 22.1 on a Macbook Pro 2017 / Mac OS X 10.13.4.

Often, when I close a file or quit Illustrator, the programm freezes or crashes and starts to burn the CPU of my Mac:

process Adobe Illustrato[17252] thread 282456 caught burning CPU! It used more than 50% CPU over 180 seconds (actual recent usage: 91% over ~98 seconds).  Thread lifetime cpu usage 90.083596s, (87.866577 user, 2.217019 sys) ledger balance: 90002628231 mabs credit: 90005355967 mabs debit: 2727736 mabs limit: 90000000000 mabs period: 180000000000 ns last refill: 98403704208 ns.

• I already checked and repaired permissions on the preferences folder.

• I already searched for solutions on support forum, no luck.

• In the previous version of Illustrator this issue doesn't occure.

There is no option on the Adobe website to directly get help for technical issues, although somebody on the help forum stated this.

Maybe, somebody is experiencing similar behaviour and knows how to fix it. This issue realy sucks.

Thanks to whomever reads these lines and responds or at least hands them over to suitable staff.

Regards,

Dirk

This topic has been closed for replies.
Correct answer Dirk Klotz

In my case it was the plug-in "JLG Dimension" which caused the issue.

Once I deactivated it, all problems were fixed.

2 replies

Dirk Klotz
Dirk KlotzAuthorCorrect answer
Inspiring
August 8, 2018

In my case it was the plug-in "JLG Dimension" which caused the issue.

Once I deactivated it, all problems were fixed.

Srishti_Bali
Srishti_Bali
Legend
June 12, 2018

Hi Dirk,

Please try these steps: High CPU usage due to CEPHtmlEngine

If this does not help, please check how the application works in the Root Account: How to enable the root user on your Mac or change your root password - Apple Support

Regards,

Srishti

Dirk Klotz
Dirk KlotzAuthor
Inspiring
June 13, 2018

Hello Srishti,

thanks for your reply!

I tried both of your suggestions. Here's a screenshot of my Activity Monitor at the point where Illustrator crashes:

As I said before, the program crashes when I simply close an open file from within Illustrator.

When I log in as root, same thing happens. There, illustrator crashed even right on the first launch.

Regards,

Dirk

Dirk Klotz
Dirk KlotzAuthor
Inspiring
June 14, 2018

Hi Dirk,

In this case, I would suggest you, please uninstall Illustrator and reinstall by following below-mentioned method:

Close all Adobe applications:

Use cleaner tool to remove Illustrator: Use the Creative Cloud Cleaner Tool to solve installation problems

For reconfirmation, go to following locations and delete Illustrator related folders:

Finder > Application (Delete Adobe Illustrator 2018)

~/Library/Caches

~/Library/Application Support/Adobe

~/Library/Preferences

Delete or rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 22 Settings folders.

Once done restart the system and Reinstall illustrator from Creative Cloud Desktop App.

Learn how to download your Adobe Creative Cloud apps

Hope it helps!

Regards,

Srishti


Srishti,

I followed your advice, things are getting worse...

The CleanerTool froze. I forced quit and then restarted my Mac. It took ages until the system booted and I got to login.

The Tool still identifies some older Adobe installations, but I can't get rid of them. Everytime I proceed with "Clean All", the Tool crashes again. Also, I logged in as root and ran the Tool there - no luck.

Any suggestions?

Regards,

Dirk

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