Skip to main content
Dirk Klotz
Dirk Klotz
Inspiring
June 7, 2018
Answered

Adobe Illustrator 22.1 crashes on Mac OS X 10.13.4 / MacBook Pro 2017

  • June 7, 2018
  • 2 replies
  • 3075 views

Hi, another try:

I'm working with Illustrator 22.1 on a Macbook Pro 2017 / Mac OS X 10.13.4.

Often, when I close a file or quit Illustrator, the programm freezes or crashes and starts to burn the CPU of my Mac:

process Adobe Illustrato[17252] thread 282456 caught burning CPU! It used more than 50% CPU over 180 seconds (actual recent usage: 91% over ~98 seconds).  Thread lifetime cpu usage 90.083596s, (87.866577 user, 2.217019 sys) ledger balance: 90002628231 mabs credit: 90005355967 mabs debit: 2727736 mabs limit: 90000000000 mabs period: 180000000000 ns last refill: 98403704208 ns.

• I already checked and repaired permissions on the preferences folder.

• I already searched for solutions on support forum, no luck.

• In the previous version of Illustrator this issue doesn't occure.

There is no option on the Adobe website to directly get help for technical issues, although somebody on the help forum stated this.

Maybe, somebody is experiencing similar behaviour and knows how to fix it. This issue realy sucks.

Thanks to whomever reads these lines and responds or at least hands them over to suitable staff.

Regards,

Dirk

This topic has been closed for replies.
Correct answer Dirk Klotz

In my case it was the plug-in "JLG Dimension" which caused the issue.

Once I deactivated it, all problems were fixed.

2 replies

Dirk Klotz
Dirk KlotzAuthorCorrect answer
Inspiring
August 8, 2018

In my case it was the plug-in "JLG Dimension" which caused the issue.

Once I deactivated it, all problems were fixed.

Srishti_Bali
Srishti_Bali
Legend
June 12, 2018

Hi Dirk,

Please try these steps: High CPU usage due to CEPHtmlEngine

If this does not help, please check how the application works in the Root Account: How to enable the root user on your Mac or change your root password - Apple Support

Regards,

Srishti

Dirk Klotz
Dirk KlotzAuthor
Inspiring
June 13, 2018

Hello Srishti,

thanks for your reply!

I tried both of your suggestions. Here's a screenshot of my Activity Monitor at the point where Illustrator crashes:

As I said before, the program crashes when I simply close an open file from within Illustrator.

When I log in as root, same thing happens. There, illustrator crashed even right on the first launch.

Regards,

Dirk

Dirk Klotz
Dirk KlotzAuthor
Inspiring
August 2, 2018

Hi Dirk,

I have checked with the team, they have mentioned that they tried calling you but landed at VM machine. Please check your email and reply if you see an email from Adobe support.

Please keep posting if you need any help.

Regards,

Srishti


Hello Srishti,

thank you very much for your continued support and efforts!

Yesterday I got a call from Adobe support and it looks like we could narrow down the problem. We are still working on it. I will post the result here so that other users with similar problems can find a quick fix.

Thanks again.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices