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Adobe illustrator 24.3 opens files with blank text boxes and text missing.

New Here ,
Sep 30, 2020 Sep 30, 2020

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When i open my template files I created they are missing all text. 

The text boxes are showing up blank even though they are there in preview.

 

Customer support has abandoned our convs about this twice now.

 

 

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Bug , Performance , Type

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Adobe
Community Expert ,
Sep 30, 2020 Sep 30, 2020

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These template files seem to be pdf files.

Did you save them with "Preserve Illustrator Editing Capabilities" checked?

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