Adobe Illustrator 27.9 gets stuck when opening files

Hi @Ngoc5CB3,

Thanks for jumping in! I'm sorry to hear you’re running into the same issue. To better understand what might be causing it, could you please confirm the version of Illustrator you're using and your operating system details?

Also, if you haven't already, please try testing the issue in Safe Mode and also by creating a new local admin user account on your system. This can help rule out conflicts with other software or user-specific settings.

Here are some helpful links to guide you:

Safe Mode on Windows: Start your PC in safe mode

Safe Mode on macOS: Start up your Mac in safe mode

Create a new user on Windows: Manage user accounts

Create a new user on macOS: Add a user on your Mac

Let me know how it goes or if the issue persists. Looking forward to your update.

Abhishek