Adobe Illustrator 28.3 and 28.41 Not Responding on Work Laptop

[Harry36536536ckw0]

Whenever I open Illustrator I have a grey window for about 30 then goes white then met with "not responding" and I will have to manually close it. I have just received an HP ZBook Studio 16-inch G10 Mobile Workstation PC.

I have come from MAC so relearning a lot of small things.

Any help would be greatly appreciated 

[Anubhav M]

Hello @Harry36536536ckw0,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3TIxRhX) and checking if they help?

Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3xpMO0Q). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav