Adobe Illustrator (AI) version conflict across two machines

Forum|Forum|6 years ago
March 4, 2020
2 replies
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I have an Adobe Illustrator (AI) version conflict across two machines. My Desk top Mac and my iBook both have up to date operating systems and versions of AI. Files are kept in the cloud on DropBox. However, when I try to open a Desktop created AI doc on my iBook, I am told that it was created in a newer version (see image attached). Any help would be hugely appreciated.

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Correct answer Ashutosh_Mishra

Hi there,

Thanks for providing all the details. You should have similar versions (v24.1) installed on both the machines irrespective of the OS (Windows or macOS). If you do not see any update for Illustrator on the macOS, I'd suggest following steps provided on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

If it does not help, please contact live support on https://helpx.adobe.com/support.html , click on chat icon at bottom right to begin the conversation. They'll be able to perform remote troubleshooting on the machine and will be able to help you out accordingly. Hope it helps.

Ashutosh_MishraCorrect answer

Inspiring

Hi there,

Thanks for providing all the details. You should have similar versions (v24.1) installed on both the machines irrespective of the OS (Windows or macOS). If you do not see any update for Illustrator on the macOS, I'd suggest following steps provided on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

If it does not help, please contact live support on https://helpx.adobe.com/support.html , click on chat icon at bottom right to begin the conversation. They'll be able to perform remote troubleshooting on the machine and will be able to help you out accordingly. Hope it helps.

S

seftonAuthor

Participating Frequently

Hi Ashutosh. I the steps in the link provided and it worked a dream! Thanks you so much for you help. Best, S

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Would you mind sharing the versions of Illustrator on each machine?
For Windows, click on Help > About Illustrator & For macOS, click on Illustrator > About Illustrator to get the exact version details.

Looking forward to your response.

Regards,

Ashutosh

S

seftonAuthor

Participating Frequently

Thanks Ashutosh

My desktop runs:
High Sierra: 10.13.6
AI: 24.1

My MacBook runs:
Catalina: 10.15.13
AI: 23.0.1

So they are not identical, but both have been updated as of this morning?

Let me know if you can help.

S