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Adobe Illustrator CC 2015.3 unexpectedly quit and now won't restart running osX 10.15.7

New Here ,
Jan 31, 2023 Jan 31, 2023

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Illustrator suddenly quit while working on a file. Now won't restart, I click the icon, bounces once and then nothing. Tried restarting the computer and zapping the Pram while restarting but nothing. Updated the CC App but nothing is helping.

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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You could try resetting the preferences. This will erase your settings. Please read here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

Rename the preferences folder - this can be made undone.

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi @defaultudj2hst0sfmc,

 

We are sorry to hear about the crash. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, would you mind submitting the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? While submitting the report, kindly use the same email account used here in the community so we can locate it quickly and check what is causing the crash while launching the app.

 

Looking forward to your response.

 

Thanks,

Anshul Saini

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