Adobe illustrator Configuration error: 1

[Varezs]

Adobe Illustrator won't open because of an error. The error says:

Configuration error

"Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1

http://www.adobe.com/support/ "

reinstalled it multiple times already and still deosnt work tried the describtion in adobe support and didnt worked aswell

[Mike_Gondek]

Exactly how did you uninstall. Did you use the cleaner?

Use the Creative Cloud Cleaner Tool to solve installation problems

[jasmine4207]

I've had the same problem too, I've used the cleaner tool and everything. My Adobe Illustrator CC 2015 has been working fine up until yesterday.

[Mike_Gondek]

What OS are both of you running? Please include  when posting is very helpful to answer your posts, and for data collection on this issue and which OS is most susceptible.

Configuration error in Adobe Creative Cloud

[Varezs]

Hello thanks for trying to help , no i didnt used cleaner where can i find that ? and my imac is running with os sierra

[Varezs]

oh alright i found it now but im really afraid of doing it with the cleaner cuz i dont want the programms wont work then

[ericac80126815]

Does using the cleaner delete anything I should be worried about? Like documents (ai, psd, pdf, etc.) or brushes?

[Monika Gause]

ericac80126815  schrieb

Does using the cleaner delete anything I should be worried about? Like documents (ai, psd, pdf, etc.) or brushes?

You want to backup stuff inside the presets folder to a different place

You also want to backup stuff inside your user library.

This is where stuff is located (it's a long list)

https://www.vektorgarten.de/illustrator-settings.html

[ericac80126815]

Thank you!!!

[Mike_Gondek]

The cleaner removes your Illustrator, and when you install you will be back to the default settings. So you will get back the brushes that came with illustrator, but not the custom ones you may have created.

Your documents will not be touched, unless you save them in a very inappropriate location (eg: within your illustrator app or system folder)

Good design practice is to back up and keep organized your custom brushes, workspaces, graphic styles, spellcheck wordsw added, etc. Your libraries are saved with your account on the Adobe cloud so you do not need to back those.