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Adobe Illustrator could not open the PDF file

New Here ,
Mar 25, 2023 Mar 25, 2023

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Hi there, I have been working on my Illustrator for a project for over two weeks, which I have saved as PDF, compatible with Illustrator. It was all right as always for the past two weeks opening, working, closing, and saving without a problem, but it suddenly said that it could not be opened in my Adobe Illustrator today. I have no AI file for this project and only a PDF file saved in my Google Drive and computer, but both can't be opened. My Illustrator version is Adobe Illustrator 2022 v26.0.3.778 (x64) Multilingual. It would be a great pleasure if anyone knows of any way that can help. Thank you.

 

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Bug , Feature request

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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You saved directly to your Google Drive? That is often a recipe for desaster.

Is there a possiblity to get an earlier version from the Google Drive? It does versioning, no?

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New Here ,
Mar 27, 2023 Mar 27, 2023

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I do saved in my drive, but also on my computer also. Ungortunately, I dont think I have the earlier version from the google drive.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Does the PDF open at all in Adobe Reader?

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Adobe Employee ,
Mar 29, 2023 Mar 29, 2023

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Hello @Jireh290653063gx1,

 

We understand encountering technical issues can be frustrating. Would you mind trying to open the Ai file in Acrobat and then resaving it as a PDF, as suggested by Bobby, to check if it helps?

 

You may also share the file here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...) so we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.

 

In the future, kindly try saving your files locally to your hard drive and then manually copy them to a removable/network drive or a cloud-synced folder (Google Drive/Dropbox/OneDrive, etc.) to avoid such problems, as suggested by Monika. You may learn more about this here: (https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html).

 

Looking forward to your response.

 

Thanks,

Anubhav

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