adobe illustrator cpu preview not working

[Rafael22926197qa7h]

Hello, I have a problem with the CPU preview. When I press Ctrl + Y/Ctrl + E, the screen freezes until I switch back to normal mode. I tried solutions from the Adobe community, but they don't work for me, and I see that they are from 2017.

[Anubhav M]

Hello @Rafael22926197qa7h,

I am sorry to hear about your experience. Could you share more details, like the OS/Illustrator version and if this happens with all files, so we can look into this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[Rafael22926197qa7h]

Thank you for responding so quickly. The version is 28.7.1. I'm not sure what you mean by all the files, but I only have Illustrator. If you need to see something specific, you can tell me the path and I'll take a screenshot for you.

[Rafael22926197qa7h]

Hello, I would like to know if there has been any progress in resolving my issue. I am still experiencing the same problem 😞

[Anubhav M]

Hello @Rafael22926197qa7h,

Sorry for the delayed response, and thanks for confirming the version of Illustrator installed. Would you mind confirming a few more details like:

Is Illustrator completely frozen out when switching to CPU Preview, or is it slow?
Could you share a screen recording of your workflow?
Do you have this problem when working with specific files, or does it happen with new files?

Additionally, would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps?

I look forward to hearing from you.

Thanks,

Anubhav