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Adobe illustrator crash and black screen

New Here ,
Feb 08, 2023 Feb 08, 2023

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Capture d’écran 2023-02-09 071555.png

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Adobe
Community Expert ,
Feb 09, 2023 Feb 09, 2023

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Please tell us your version and system

Please tell us your hardware configuration

Exactly what led to the crash?

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Adobe Employee ,
Feb 09, 2023 Feb 09, 2023

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Hello @aminus,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue.
If not, please follow the steps in this help article (
https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Jan 02, 2024 Jan 02, 2024

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Hello, I was just searching because I experienced the same problem. I've tried following some tutors on youtube, but it still failed. I was just wondering if you already solve your issue? (thanks beforehand)

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Community Expert ,
Jan 02, 2024 Jan 02, 2024

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Please try out what Anubhav wrote.

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