Adobe illustrator crash and black screen

[aminus]

[Monika Gause]

Please tell us your version and system

Please tell us your hardware configuration

Exactly what led to the crash?

[Anubhav M]

Hello @aminus,

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue.
If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,

Anubhav

[njaeugaa]

Hello, I was just searching because I experienced the same problem. I've tried following some tutors on youtube, but it still failed. I was just wondering if you already solve your issue? (thanks beforehand)

[Monika Gause]

Please try out what Anubhav wrote.