Adobe illustrator crash

[Amira Khaledz]

illustrator has been not responding for more than 15 min. and this always happens and end up with the app closing itself and my work has no recovery.  This really bothering me and waists hours of working.

please fix that

[gianvitulano]

Hi Amira Khaledz,

we need more information to help you. Which version of Adobe Illustrator are you using? Which OS are you running the software on? Thank you

[Anubhav Majumder]

Hello Amira,

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav