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A
Anonymous
September 28, 2017
Question

Adobe Illustrator crashes when exporting to JPEG

  • September 28, 2017
  • 1 reply
  • 8815 views

Hey folks

I have a user whose Adobe Illustrator crashes everytime she tries to convert a .PDF to a .JPG. We've tried reinstalling the software, to no avail. So far we've been able to do a work-around as she's now exporting to .PNG.

I've took the liberty to export a .dmp file as well as a logfile from Windows Event Viewer (However this doesn't really show much)
Hoping someone else has had a similar issue and found a way to fix it.


Doesn't look like there's a way to attach files, so i zipped it and put it on uploadfiles.io: https://ufile.io/6tmr7

1 reply

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
October 16, 2017

Hi thelaith,

As per your query, Illustrator is crashing while exporting to JPEG, if yes please follow the below-mentioned steps.

Reset Preferences :

  • Close all Adobe applications.
  • Go to Locations C:\Users\user\AppData\Roaming\Adobe and C:\Users\user\AppData\Local\Adobe.
  • Delete Illustrator(Adobe Illustrator 21 Settings and Adobe Illustrator) folders.
  • Launch Illustrator from CC

If that does not work check in the different or new user account.

https://support.microsoft.com/en-in/help/4026923/windows-create-a-local-user-or-administra tor-account-in-windows-10

Please update the discussion if the issue is resolved or if you have any further query.

Regards

Srishti

A
Anonymous
October 17, 2017

This issue is regarding Illustrator. How would this make a difference, if i were to open InDesign?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 15, 2024

Thanks. I have followed all the measures mentioned but none of them were of any use. I would suggest Team Adobe to look into the matter more closely and come up with possible solution very soon. I am disapppointed.


Hello @anurag_chemistry,

I'm sorry to hear that the suggestions did not help. I tried replicating this behavior on my end but could not do so. Would you mind running Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, can you confirm whether this happens with all files or when exporting to a specific folder? If not, kindly copy the content of that document to a new file and then try exporting to a different location to check if it helps.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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