Skip to main content
H
hark79995589
Participant
April 23, 2018
Question

Adobe Illustrator CS6 crash on launch

  • April 23, 2018
  • 1 reply
  • 1033 views
Please download the attached file to view this post
    This topic has been closed for replies.

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 23, 2018

    Please don't post Crash reports in here. The thread is unusable and nobody likes to answer in threads like this.

    Post them to pastebin and post just a link in here.

    So you're using CS6 on Mac OS 10.12

    Might have compatibility issues.

    Did CS6 ever run on that system?

    Any third party plugins installed?

    After uninstalling did you run the Adobe Cleaner tool?

    H
    hark79995589Author
    Participant
    April 23, 2018

    Ok. Will post the crash report at pastebin. Sorry, im new here.

    How do i edit my first post?

    Actually, it was fine all along. I have been using this for about 6 months now.

    Then today when i launch illustrator, it started crashing.

    There is no third party plugins and i have also tried running cleaner tool after uninstalling.

    H
    hark79995589Author
    Participant
    April 23, 2018

    Do you perhaps remember if you changed something on that system? Installed a new printer? Font? Do you have new hardware, such as a Wacom?

    Since you used the Cleaner tool, the preferences should be gone, but you never know. Can you try and reset them? On the Mac there is a second preferences file: the plist file. Can you try and delete it as well? Bill describes it in the post here: CC 2018 Illustrator—Don't Import previous settings and preferences

    Do you have font management on that system?

    Very important: is a printer assigned as default printer and is that printer turned on?


    Thank you for your feedback.

    After investigating what you mention, the culprit that cause the crash is the fonts.

    All have been resolved. Thank you very much again.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices