Adobe Illustrator CS6 Update (version 16.0.3) Installation failed. Error Code: U44M1P7

[Guest]

ARRRRRGGGGHHH!!! I can't update Illustrator CS6 to 16.0.3, I have this error code: U44M1P7 and now I can't run current version (16.0.2)!

OSX 10.8.2

[JeffLambert]

Yes, same thing here!

On an iMac 3.4Ghz core i7 running 10.8.2. Please help!

[marcjaffe]

Same problem here... Photoshop as well

Adobe Illustrator CS6 Update (version 16.2.0)

Installation failed. Error Code: U44M1P7

[Darrell_Wilson]

Same here - can't restore previous version - in middle of a job!

[JeffLambert]

Ok, well, I've uninstalled AI, with the uninstaller in the AI CS6 folder, then reinstalled from my CS .dmg, applied the 16.0.1 update I hade too, then ran the update from the application and it worked. I had problem installing AI though because of SugarSync and its process ShellExtLoad that kept the installer from running. You have to quit Sugarsync and the installer can run normally. I don't know if it was the same problem with the update initially though.

HTH

Jeff

[Rave · Accepted solution]

Please download and install the updates manually.

Go to http://www.adobe.com/downloads/updates and download the update that you are trying to install.

Refer : http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html

[JeffLambert]

This did not fix it for me, I still got the error with the manual update.

[Rave]

Hi Jeff,

The link also contains another link for information on collecting log files and troubleshoot. please follow the same.

[An Elephant]

This makes me unsure of whether I should update right now... anyone updated with windows version?

[Darrell_Wilson]

Ok - Manually uninstalled then re-installed latest version using the App Manager and all is fine now.

[MW Design]

Hello Elephant,

I installed the update manually on Win8.

Adobe App Manager updated when I first went to use it this morning. AAM now cannot connect to the Internet. Which, as I write this from off on the Internet and it is still giving that message, is not correct.

There is at least one person having the same issue I found a thread on and posted there about AAM.

Take care, Mike

[Skeet_McPeet_III]

typical advice that is useless. when trying to do that it says this update is not for you. i've had nothing but trouble since trying to leave the cloud, adobe you are disgusting

[perfect_Lightning1549]

One very common source of update errors is using an outdated version of Adobe Application Manager.

Sometimes (many times?) it doesn't get updated automatically.

Download updated version at:

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 (Win)

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 (Mac)

http://www.adobe.com/downloads/

[Guest]

Any solutions to this problem?

I called couple of times to the help center and every time its some Indian person that can not speak proper English! And they can’t help at all! ... Thanks Adobe!!!

[randybruder]

I had the same error trying to update, same error when installing the update manually, and have the latest Adobe Application Manager installed. Illustrator wouldn't launch at all and couldn't update.

I did uninstall Illustrator only, and reinstalled Illutrator only from my disc and it works again now (but it's version 16.0.0). I'll watch this thread and wait paitently until I can update properly.

[Guest]

That is what i did, and i'm trying to update manually now! will let you know if it will work!!

[Guest]

It worked for me!!!! just go to their web and download the update file...

after reinstalling Illustrator CS6 run the file and update.... Should work!

[randybruder]

I can confirm that worked for me as well, uninstalling, re-installing Illustrator CS6 16.0.0, then manually updating using the 16.0.3 updater here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5524

[Derek R]

I had success by uninstalling Application Manager and uninstalling Illustrator. Then installing the latest Java Runtime for Mac OS X, reinstalling Applicaation Manager, then reinstalling Illustrator from Application Manager. Not sure what the exact culprit was, but I didn't want to have to do one at a time to narrow it down. Rather just do it all then retry. Worked out for me.

[Illustrative_Mark]

Same dilemma and error after trying to update CS6 Ai in OSX 10.7.5. Success getting Ai function back, though, after >uninstalling Ai, >manually updating Application Manager, >reinstalling Ai, and finally >updating Ai via that program's "Help/Updates".