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Anonymous
Dec 11, 2012 2:10 PM UTC
Answered

Adobe Illustrator CS6 Update (version 16.0.3) Installation failed. Error Code: U44M1P7

ARRRRRGGGGHHH!!! I can't update Illustrator CS6 to 16.0.3, I have this error code: U44M1P7 and now I can't run current version (16.0.2)!

OSX 10.8.2

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Rave
RaveCorrect answer
Participating Frequently
Dec 11, 2012 3:19 PM UTC

Ok, well, I've uninstalled AI, with the uninstaller in the AI CS6 folder, then reinstalled from my CS .dmg, applied the 16.0.1 update I hade too, then ran the update from the application and it worked. I had problem installing AI though because of SugarSync and its process ShellExtLoad that kept the installer from running. You have to quit Sugarsync and the installer can run normally. I don't know if it was the same problem with the update initially though.

HTH

Jeff


Please download and install the updates manually.

Go to http://www.adobe.com/downloads/updates and download the update that you are trying to install.

Refer : http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html

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19 replies

Derek R
Participant
Dec 11, 2012 11:52 PM UTC

I had success by uninstalling Application Manager and uninstalling Illustrator. Then installing the latest Java Runtime for Mac OS X, reinstalling Applicaation Manager, then reinstalling Illustrator from Application Manager. Not sure what the exact culprit was, but I didn't want to have to do one at a time to narrow it down. Rather just do it all then retry. Worked out for me.

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Illustrative_Mark
Illustrative_Mark
Participating Frequently
Dec 12, 2012 9:41 PM UTC

Same dilemma and error after trying to update CS6 Ai in OSX 10.7.5. Success getting Ai function back, though, after >uninstalling Ai, >manually updating Application Manager, >reinstalling Ai, and finally >updating Ai via that program's "Help/Updates".

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Anonymous
Dec 11, 2012 10:59 PM UTC

Any solutions to this problem?

I called couple of times to the help center and every time its some Indian person that can not speak proper English! And they can’t help at all! ... Thanks Adobe!!!

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randybruder
Participant
Dec 11, 2012 11:03 PM UTC

I had the same error trying to update, same error when installing the update manually, and have the latest Adobe Application Manager installed. Illustrator wouldn't launch at all and couldn't update.

I did uninstall Illustrator only, and reinstalled Illutrator only from my disc and it works again now (but it's version 16.0.0). I'll watch this thread and wait paitently until I can update properly.

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Anonymous
Dec 11, 2012 11:08 PM UTC

That is what i did, and i'm trying to update manually now! will let you know if it will work!!

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perfect_Lightning1549
Inspiring
Dec 11, 2012 7:21 PM UTC

One very common source of update errors is using an outdated version of Adobe Application Manager.

Sometimes (many times?) it doesn't get updated automatically.

Download updated version at:

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 (Win)

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 (Mac)

http://www.adobe.com/downloads/

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marcjaffe
Participant
Dec 11, 2012 2:44 PM UTC

Same problem here... Photoshop as well

Adobe Illustrator CS6 Update (version 16.2.0)

Installation failed. Error Code: U44M1P7

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Darrell_Wilson
Participant
Dec 11, 2012 2:57 PM UTC

Same here - can't restore previous version - in middle of a job!

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JeffLambert
Known Participant
Dec 11, 2012 3:03 PM UTC

Ok, well, I've uninstalled AI, with the uninstaller in the AI CS6 folder, then reinstalled from my CS .dmg, applied the 16.0.1 update I hade too, then ran the update from the application and it worked. I had problem installing AI though because of SugarSync and its process ShellExtLoad that kept the installer from running. You have to quit Sugarsync and the installer can run normally. I don't know if it was the same problem with the update initially though.

HTH

Jeff

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JeffLambert
Known Participant
Dec 11, 2012 2:15 PM UTC

Yes, same thing here!

On an iMac 3.4Ghz core i7 running 10.8.2. Please help!

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