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Claclaclac
Participant
July 10, 2020
Answered

Adobe Illustrator Draw crashes on iPad

  • July 10, 2020
  • 4 replies
  • 841 views

The app crashes on my iPad whenever I try to open it. It tried deleting the app, turning off my iPad, it doesn't work. I cannot access anything. 

 

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer Ashutosh_Mishra

    Hi there,

     

    Sorry to hear about your experience. We had an issue with Adobe mobile apps on Apple devices which has been resolved. You should be able to use your apps. A restart of the device would help as well.

    If you still have issues, feel free to reach out to respective Adobe Community. We'll be happy to help.

     

    Regards,

    Ashutosh

    4 replies

    P
    perryericj2
    Participant
    March 4, 2022

    WHEN IS THIS BEING FIXED? I'm seeing treads around this from 3 years back.

    So frustrating! Guess a non-adobe app is my best best. 🤦‍♂ 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 4, 2022

    Adobe Draw does not work at all anymore.

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    March 5, 2022

    Just to add a little more detail, projects saved in the old Adobe Draw program can be opened in Adobe Fresco or the iPad version of Illustrator. With iPad versions of Fresco and Illustrator available there really is no reason for the very basic Draw program to exist anymore.

    Ashutosh_Mishra
    Ashutosh_MishraCorrect answer
    Inspiring
    July 18, 2020

    Hi there,

     

    Sorry to hear about your experience. We had an issue with Adobe mobile apps on Apple devices which has been resolved. You should be able to use your apps. A restart of the device would help as well.

    If you still have issues, feel free to reach out to respective Adobe Community. We'll be happy to help.

     

    Regards,

    Ashutosh

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 10, 2020

    Is your question about the mobile app Adobe Draw? Or about Illustrator on the iPad?

    For Adobe Draw, please go there:

    https://community.adobe.com/t5/illustrator-draw/bd-p/illustrator-draw?page=1&sort=latest_replies&filter=all

    Please discuss Illustrator for the iPad in the Prerelease communities.

    Hinehoki Oriwia
    Hinehoki Oriwia
    Participant
    July 10, 2020

    hope they fix soon looks like its affecting a few of us.

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