Adobe Illustrator Interface Preferences

Question

Hi, Adobe Illustrator seems to have gone wierd on me... When I first installed it, it had a great, easy-to-navigate interface but I had to reinstall all my apps after doing a system restore to an earlier restore point. Now, I can't seem to get it to open a New File and, if I open an old file, it won't save a copy. Plus it used to have this when I started it up, although this screen shot is from a Mac, I run Windows 10.

Please help!

Thanks,

Simon

Anubhav M · Answer

Hello @Simon26535905q3ff,

Sorry to hear about this experience. Would you mind trying the following steps and checking if it elopes:

Close all Adobe applications:
Rename the UXP folder to UXP.old from the following locations:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
Relaunch Illustrator.

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

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