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Adobe Illustrator Interface Preferences

New Here ,
Oct 24, 2022 Oct 24, 2022

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Hi, Adobe Illustrator seems to have gone wierd on me... When I first installed it, it had a great, easy-to-navigate interface but I had to reinstall all my apps after doing a system restore to an earlier restore point. Now, I can't seem to get it to open a New File and, if I open an old file, it won't save a copy.  Plus it used to have this when I started it up, although this screen shot is from a Mac, I run Windows 10.Screenshot (25).png

Please help!

Thanks,

Simon

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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Please tell us the exact steps that lead you to the issue.

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Hello @Simon26535905q3ff,

 

Sorry to hear about this experience. Would you mind trying the following steps and checking if it elopes:

  1. Close all Adobe applications:
  2. Rename the UXP folder to UXP.old from the following locations:
    (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
    (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
  3. Relaunch Illustrator.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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New Here ,
Oct 24, 2022 Oct 24, 2022

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Thank you so much for your help 😊 I will try all these things first thing
tomorrow morning and will let you know how it goes 😊
Thank you again,
Simon

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