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BICSMIS
Participant
July 20, 2017
Answered

Adobe Illustrator keep crashing & hang frequently

  • July 20, 2017
  • 3 replies
  • 1335 views

Hi Adobe Support,

I have been facing this problem for sometimes and once it crash or hang when i try to relaunch the application it wont start.

  i tried end task the program able to kill some but i realize there's 1 with high memory usage and unable to end task it the only way is to restart the PC

      Troubleshoot step i done :

  1. Reformat the whole OS [ Clean Install ]
  2. Clean install illustrator by adobe creative cloud & update the program to the latest
  3. Just run the application itself only
  4. Changed the Scratch Disk to a empty internal SSD

I am using Lenovo T460p Windows 7 64Bit & Nvidia 940MX

Please help thank you

This topic has been closed for replies.
Correct answer Mike_Gondek10189183

Are you saying Illustrator.exe is the name of the process with high memory usage? That process needs to be running, but appears to be  working harder than needed.

How is your Adobe Cloud running, as that is needed to be running for Adobe apps to function properly.

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

How does this run if you turn of GPU acceleration. Ctrl E will toggle this, and look after your filename to see what mode you are in.

3 replies

natthanuchc28784640
natthanuchc28784640
Participant
April 3, 2018

Please Help. What Error In Picture?

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 3, 2018

natthanuchc28784640  schrieb

Please Help. What Error In Picture?

Does it crash?

If not, then your problem is not related to this thread.

Try View > Preview on CPU.

B
BICSMISAuthor
Participant
July 26, 2017

Any help on this anyone ?

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community ExpertCorrect answer
Community Expert
July 26, 2017

Are you saying Illustrator.exe is the name of the process with high memory usage? That process needs to be running, but appears to be  working harder than needed.

How is your Adobe Cloud running, as that is needed to be running for Adobe apps to function properly.

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

How does this run if you turn of GPU acceleration. Ctrl E will toggle this, and look after your filename to see what mode you are in.

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    July 20, 2017

    Adobe occasionally visits the forums, but most of us here are Adobe Users who enjoys helping others and keeping up on current issues.

    Can we see a screenshot of the process you have running with the one you cannot quit. Was this process there before you reformatted and reinstalled?

    B
    BICSMISAuthor
    Participant
    July 21, 2017

    Yes the process is there before & after format / clean install adobe Illustrator

    Illustrator.exe on task manager tried to end task but seems like no response and its using quite high resource

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