Adobe Illustrator keeps lagging and crashing on 14" Macbook Pro

New Here ,
Jul 25, 2022 Jul 25, 2022

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Hi, I have been using the 14" Macbook Pro and experience issues at any file (both small and big files) in Adobe Illustrator for the last 2 days. The app lags even when I change from a tool to another, and gives the progress window on each action with the macOS loading pinwheel. Also, anytime I try choosing or moving an anchor point the app crashes and starts to flash green screens. I don't know if its the laptop or Adobe, but the crash only happens inside the application's open file window until the app doesn't respond and I have to force quit.

I would really appreciate any advice about fixing this problem.

Screen Shot 2022-07-25 at 14.49.46.pngScreen Shot 2022-07-25 at 14.49.53.png 

 

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correct answers 1 Correct answer

New Here , Jul 26, 2022 Jul 26, 2022

Hi,

Unfortunately resetting preferences didn't work, but the issues were gone after uninstalling and reinstalling Adobe Illustrator.

Also, both my macOS system and Illustrator were already up to date before I experienced issues, I checked again they're both the latest versions.

Bu still Thanks 😄

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Adobe Community Professional ,
Jul 25, 2022 Jul 25, 2022

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Which 14" Macbook exactly?

Which Illustrator version?

Which system?

Which graphic card?

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hello @DEFNE5FD6,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

Also, kindly try updating Illustrator and the macOS installed on your system to the latest version and check if it helps.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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New Here ,
Jul 26, 2022 Jul 26, 2022

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Hi,

Unfortunately resetting preferences didn't work, but the issues were gone after uninstalling and reinstalling Adobe Illustrator.

Also, both my macOS system and Illustrator were already up to date before I experienced issues, I checked again they're both the latest versions.

Bu still Thanks 😄

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