Adobe Illustrator not launching on Windows

Forum|Forum|5 years ago
September 23, 2020
4 replies
38111 views

Hi, hoping someone can help. Just got creative cloud yesterday in order to download multple Adobe apps. So far I have installed Photoshop and Illustrator. Photoshop open immediately, no issues. There is absolutely no response from Illustrator upon clicking Open. I have exited and reopened CC, uninstalled and reinstalled Illustrator (twice) and rebooted my PC. Nothing seems to fix it. What is going on? Paid for the full 20+ apps, but what was the point if I can't open what I need to?

Performance

Correct answer EverLasting Moon

Hi, I've got this problem, too.

I solved it running the Troubleshoot in Windows 10.

1) In the search bar type Troubleshoot and press Enter.

2) Click on 'Additional troubleshooters'.

3) Select 'Program Compatibility Trouble Shooter'. The press the button 'Run Troubleshooter'.

4) Search and select your Adobe Illustrator version. Press 'Next'.

5) For me this option worked: 'Try recommended settings'. If this option not works for you, you can try with 'Troubleshoot program'.

Then a window appear to make a test, and it will appear a button to run the program. If the problem solves, you can save the settings. For me that solved my problem.

R

R-Mark

Participant

It worked for me, thanks!

E

EverLasting MoonCorrect answer

Participant

Hi, I've got this problem, too.

I solved it running the Troubleshoot in Windows 10.

1) In the search bar type Troubleshoot and press Enter.

2) Click on 'Additional troubleshooters'.

3) Select 'Program Compatibility Trouble Shooter'. The press the button 'Run Troubleshooter'.

4) Search and select your Adobe Illustrator version. Press 'Next'.

5) For me this option worked: 'Try recommended settings'. If this option not works for you, you can try with 'Troubleshoot program'.

Then a window appear to make a test, and it will appear a button to run the program. If the problem solves, you can save the settings. For me that solved my problem.

guptadeepak2353

Participant

This solution has worked.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Would you mind sharing version of the OS?
Please make sure you have OS & GPU updated to the latest version. You may also try creating a new user account your machine and try working on the app there. Let us know if it helps.

Regards,

Ashutosh

S

Steve5CCAAuthor

Participating Frequently

Running Windows 10 on a new PC, everything up to date.

S

Steve5CCAAuthor

Participating Frequently

Wanted to troubleshoot more and try again at getting Illustrator to even run. Having issues with the Creative Cloud app now. Will not open at all. Tried to both reinstall and repair it. Loading wheel just spins and spins, and eventually it becomes aware that it's taking too long and suggests relaunching, which causes it to just spin its wheels again. Been several years since I've used a new Adobe product and I figured things would work smoothly now with how much technology has improved, but I'm very unimpressed and unsatisfied with this system. Why can't I just log in and download .exe files? Why do I have to go through this unstable cloud app thing that barely works? I'm connected by ethernet, and am typing this message in my browser, so I know it's not an Internet connection issue. This is very frustrating. Has Adobe just absorbed so many other applications that it can't keep them straight at this point?