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Adobe illustrator not responding when saving file old version

New Here ,
Jun 06, 2022 Jun 06, 2022

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hello can you help me? I tried to re-edit an old file and when I save the file, the app doesn't respond. even though the adobe illustrator I use is still CC 2022, it's just a different version with the initial edit and when I save it back to the latest version in .ai or .pdf format, the program doesn't respond and when I keep the program open I wait for a miracle for up to an hour for the results remains the same.

the file is a product label, besides containing vector it also contains several jpegs that have been embedded in the file. is there any solution for this?

Thank you

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Community Expert ,
Jun 07, 2022 Jun 07, 2022

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Which version and system is it?

Exactly what kind of file are you saving exactly where?

What's in the file?

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