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September 8, 2017
Answered

Adobe Illustrator Opening and Closing Automatically

  • September 8, 2017
  • 2 replies
  • 8635 views

when i open the illustrator software it opens for a couple of minutes and automatically close after that !!!!

i have done all the things to solve it

deleted all my adobe software and reinstalled all

    This topic has been closed for replies.
    Correct answer Bill Silbert

    Delete your preferences.

    To do so:

    For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

    After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.

    2 replies

    Srishti Bali
    Legend
    September 16, 2017

    Hi Vikas Nunach

    Hope the issue is solved by steps suggested by Bill, if not, please please share some more details like:

    Operation System (Exact Version of Windows or MAC)

    The version of Illustrator.

    Please update the discussion if the issue is resolved or if you have any further query.

    Regards

    Srishti

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    September 8, 2017

    Delete your preferences.

    To do so:

    For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

    After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.