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hawtfriez
New Participant
November 22, 2022
Answered

Adobe Illustrator: "Save" dialog box doesn't appear

  • November 22, 2022
  • 3 replies
  • 6203 views

MacOS Monterey Version 12.0.1 (21A559)

Adobe Illustrator 22/23 both exhibting this issue.

 

As the title states, neither pressing cmd+s, nor selecting 'save as' from the dropdown, will actually pull up the save-as dialog box. additionally, i am unable to save changes to previously saved files. I initially thought this might have been an issue where the dialog box was appearing on another monitor or off my screen, however this doesn't seem to be the case as I'm able to interact with UI buttons which usually is not the case when you have a dialog box open. 

 

Adobe creative cloud desktop app, is also not opening when i try to launch it, and the icon isn't appearing on my taskbar like it usually would.

 

I've tried restarting my mac, force quitting all adobe apps/processes through activity monitor but none of this seems to help.

 

Photoshop 22/23 don't seem to have any issues with saving at this time. 

 

Any ideas ? 

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @hawtfriez,

 

Thanks for reaching out and trying out the steps suggested by Monika. There were some save-related issues on the earlier version of macOS Monterey. Would you mind updating to macOS v12.3.1 or newer? If that doesn't help, then try resizing the save dialog box size by dragging it from the corners and checking whether it helps or not. If not, then please share some screenshots or a small screen recording demonstrating the issue.

 

Let us know how it goes.

 

Thanks,

Anshul Saini

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
November 25, 2022

Hi @hawtfriez,

 

Thanks for reaching out and trying out the steps suggested by Monika. There were some save-related issues on the earlier version of macOS Monterey. Would you mind updating to macOS v12.3.1 or newer? If that doesn't help, then try resizing the save dialog box size by dragging it from the corners and checking whether it helps or not. If not, then please share some screenshots or a small screen recording demonstrating the issue.

 

Let us know how it goes.

 

Thanks,

Anshul Saini

A
Andrea1819
Inspiring
December 13, 2022

I am now having this issue, as well with the Illlustrator 23 on Ventura, and I granted permisions to it. Any suggestionss for me?

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 15, 2022

Hi @Andrea1819,

 

Thanks for reaching out. I would suggest updating the Ai to v27.1.1 & macOS v13.1, released recently, and let us know how it goes.

 

Thanks,

Anshul Saini

H
hawtfriezAuthor
New Participant
November 22, 2022

Ehhhh, i spoke too soon. Now i'm able to pull up the save dialog box and save to the cloud, however clicking the "on your computer" button will cause the same issue i was previously experienceing, where nothing happens 😕😕

Monika Gause
Monika Gause
Community Expert
November 22, 2022

Does Illustrator have full disk access on your computer?

H
hawtfriezAuthor
New Participant
November 22, 2022

Hi Monika, thanks for your reply.

I believe so,  this issue just recently started happening, so i don't think i've revoked those privileges. Where can i check this?

H
hawtfriezAuthor
New Participant
November 22, 2022

While working in photoshop, i was able to click "Browse in bridge..." opened up the creative cloud app, which then allowed me to install the latest version of illlustrator, which fixed my save issue!

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