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Adobe Illustrator: "Save" dialog box doesn't appear

New Here ,
Nov 22, 2022 Nov 22, 2022

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MacOS Monterey Version 12.0.1 (21A559)

Adobe Illustrator 22/23 both exhibting this issue.

 

As the title states, neither pressing cmd+s, nor selecting 'save as' from the dropdown, will actually pull up the save-as dialog box. additionally, i am unable to save changes to previously saved files. I initially thought this might have been an issue where the dialog box was appearing on another monitor or off my screen, however this doesn't seem to be the case as I'm able to interact with UI buttons which usually is not the case when you have a dialog box open. 

 

Adobe creative cloud desktop app, is also not opening when i try to launch it, and the icon isn't appearing on my taskbar like it usually would.

 

I've tried restarting my mac, force quitting all adobe apps/processes through activity monitor but none of this seems to help.

 

Photoshop 22/23 don't seem to have any issues with saving at this time. 

 

Any ideas ? 

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New Here ,
Nov 22, 2022 Nov 22, 2022

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While working in photoshop, i was able to click "Browse in bridge..." opened up the creative cloud app, which then allowed me to install the latest version of illlustrator, which fixed my save issue!

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New Here ,
Nov 22, 2022 Nov 22, 2022

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Ehhhh, i spoke too soon. Now i'm able to pull up the save dialog box and save to the cloud, however clicking the "on your computer" button will cause the same issue i was previously experienceing, where nothing happens 😕

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Does Illustrator have full disk access on your computer?

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New Here ,
Nov 22, 2022 Nov 22, 2022

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Hi Monika, thanks for your reply.

I believe so,  this issue just recently started happening, so i don't think i've revoked those privileges. Where can i check this?

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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Hi @johnn0ob,

 

Thanks for reaching out and trying out the steps suggested by Monika. There were some save-related issues on the earlier version of macOS Monterey. Would you mind updating to macOS v12.3.1 or newer? If that doesn't help, then try resizing the save dialog box size by dragging it from the corners and checking whether it helps or not. If not, then please share some screenshots or a small screen recording demonstrating the issue.

 

Let us know how it goes.

 

Thanks,

Anshul Saini

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