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Polo Freitas
Polo Freitas
Known Participant
July 30, 2022
Answered

adobe illustrator scratch disks not change

  • July 30, 2022
  • 1 reply
  • 2423 views

I have a problem in illustrator with mac os monterey, I change the scratch disk to another ssd, but after restarting illustrator it goes back to Startup, even in Secondary, it goes back to None, has anyone had this problem? or solved? thanks

you can see here the capture:

https://grafikartes.com/video/ilus.mp4 

This topic has been closed for replies.
Correct answer Anubhav M

Remains the same, even in root mode, thanks for the help.


Hello @Polo Freitas,

 

Thanks for confirming that. Kindly check if the secondary SSD is formatted to macOS extended as that is the only supported file system for setting up a scratch disk in macOS.

 

You may reformat a disk by following the steps shared in this article: https://support.apple.com/en-in/guide/disk-utility/dskutl14079/mac.

 

Looking forward to your response.

 

Regards.

 

Note: Marking correct for visibility.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 1, 2022

Hello @Polo Freitas,

 

Sorry to hear about this experience. I would request you to grant Illustrator Full Disk Access by following the steps shared in this article and checking if it helps: https://support.avast.com/en-in/article/allow-mac-full-disk-access/#pc.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

    Polo Freitas
    Polo FreitasAuthor
    Known Participant
    August 3, 2022

    Thanks for the support, but it didn't work.
    I uninstalled everything, did a clean install, Full Disk Access and it doesn't fix the chosen disk.

    I just have this problem with illustrator, it's very curious...

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 5, 2022

    Hello @Polo Freitas,

     

    Thanks for getting back. I would request you try running Illustrator under the root user account and share your observations.

     

    Looking forward to your response.

     

    Regards.

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