Participant

Answered

Adobe Illustrator - The file is locked or in use. ID: -54

Forum|Forum|3 years ago
July 29, 2022
3 replies
34728 views

Hello,

I am getting the following error:

I will work on a file and save it. And when I try to re-open the file I will get this error. I am saving my files on a server. Also I do not want to keep moving my file from the server to the desktop and back to the server everytime.

Bug

Correct answer Kevin Stohlmeyer

Stop accessing files on a server. Drag them to your local HD and you wont have this issue. Then save and drag them back.

This is a common issue with remote drives/servers. The OS is not refreshing fast enough and thinks the file is still in use by either the OS (file previews, etc) or another application.

Officially Adobe does not support saving across network/remote servers/drives:

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

D

defaultu1lmpz1xn0zb

Participant

Same issue here on a M1 macbook. Newly downloaded file and get the same message. Tried duplicating and that doesn't work either.

Illustrator 2023

Monika Gause

Community Expert

Which system is it? Do you open the file directly from a server?

D

defaultu1lmpz1xn0zb

Participant

M1 Macbook Ventura - No, file is in my downloads folder, No servers involved.

A

Anubhav M

Community Manager

Hello @StevenTP,

Sorry to hear about this experience. As pointed out by Kevin, there can be various factors involved when accessing files directly from a network drive in Illustrator, and it is not recommended. I would suggest working on your files from a local hard drive in Illustrator and then manually backing them up to the network/removable media. You may learn more about this here: https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html.

Kindly update this thread if you need further assistance. We'd be happy to help.

Thanks,

Anubhav

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Devyn29439268rpyn

Participant

hey i need some support

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Anubhav M

Community Manager

Hello @Devyn29439268rpyn,

Thanks for reaching out. Would you mind confirming if your files are located on an external/network drive or a cloud-synced folder (Dropbox/Google Drive/OneDrive etc.)? If yes, kindly try moving the files to a local folder location, like the desktop, as suggested by Kevin, and check if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

Kevin Stohlmeyer

Correct answer

Community Expert

Stop accessing files on a server. Drag them to your local HD and you wont have this issue. Then save and drag them back.

This is a common issue with remote drives/servers. The OS is not refreshing fast enough and thinks the file is still in use by either the OS (file previews, etc) or another application.

Officially Adobe does not support saving across network/remote servers/drives:

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html