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Adobe Illustrator Uses over 120GB ram and doesnt save file. Need A New Software Maybe??

New Here ,
Nov 01, 2023 Nov 01, 2023

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Hello all,

I use a decent PC for work

Asus Crosshair x670E Extreme motherboard

AMD 7950X processor delidded on water

2 msi rtx 4090 cards

crucial t700 2tb drive for C:

2 sabrent 4TB rocket 4.0 plus gaming drives for storage and scratch.

128gb Ram G-skill ddr5 6000 running at 4000 so i can run stable 128gb ram.

 

Ok and the issue is when i save a large 24"x10ft banner that does have large 1+gb .tiff images in it.

The fking program locks up at 31% saving (i need to embed the images and save it thats all i need to be able to do). but it locks up during the saving processes and maxes out my ram for about 15 mins or so then it dumps the ram stays locked up and runs the cycle over and over again. But never saves or ends that loop.

 

Can someone with real knowledge of things please help me out with this crap.

I mean its either this or ill be literally forced to use a different software until the next threadripper platform comes out so i could then use 256 gb ram +.

 

Yes i know Threadripper pro is a thing,

I need the extra IPC in this generation for CAD stuff so until they release TR platform in this gen or better im stuck.

TOPICS
Bug , Draw and design , How-to , Import and export , Performance , Print and publish , Sync and storage

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Adobe
Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Hello @Allen33324289acg8,

Sorry to hear about this experience. Would you mind confirming the Illustrator/OS version installed and the folder location where you are trying to save the files to? Is it on a removable/network drive or a cloud-synced folder such as Google Drive / OneDrive / Dropbox etc. ? If yes, would you mind trying to change the folder location and checking if it helps?

Also, try saving the work as a Cloud Document (https://adobe.ly/3QFhvpZ) and sharing your observations.

 

Looking forward to your response.

Thanks,

Anubhav

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New Here ,
Nov 13, 2023 Nov 13, 2023

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LATEST

Happens on the latest version and the versions prior,

I have discovered that if i just only let it set for a long time like an hour it finally does save the file.

But this takes an hour or 2 depending,

Im using the latest windows x lite build 22631.2265 win 11 pro OS (which is fine to use btw) and as someone who has built and used abused computers for over 20 years this OS is the best hands down,

im running some of the best hardware you can buy

on a freshly installed OS with 0 bloatware literally 0,

optimized for SSD usage,

The adobe software is the problem and honestly i do not want to upload the files to the cloud.

adobe is a multi billion dollar company,

this shouldnt be happening.

just take a 20 or 30 megapixel photo, upscale it with AI to the largest it will go to and look good,

scale it to fit your page inside illustrator and then try to save it.

it needs to be working with larger 100MP+ photos in good resolutions,

but it isnt sadly,

is what it is man,

i dont expect anyone to care or to fix it.

cant hire good help these days,

customer

[Abuse removed by moderator]

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