Adobe Illustrator V26.3.1 frozen on the Whats New Screen

New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

20 July 2022 - Has anyone had this issue? My Illustrator is frozen on the Whats New Screen. I have tried restarting, and shutting off my computer and I get the same issue. I can't click "Next" or "Learn More" or the exit button. It's completely frozen.

TOPICS
Bug , Performance

Views

25

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 20, 2022 Jul 20, 2022

Hello @Brent5F93,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward

...

Likes

Translate

Translate
Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

LATEST

Hello @Brent5F93,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines