Participant

Answered

Adobe Illustrator will not open PNG files anymore

Forum|Forum|4 years ago
October 27, 2021
7 replies
17881 views

Illustrator has stopped letting me open PNG files. I never had an issue before until maybe a few days ago. I've tried every way I can think of to open it; right clicking on the image in the desktop, file open in illustrator, etc. No matter what I do, the file just will not open. Illustrator doesn't even give me an error or anything, the image simply just does not open in Illustrator.

Bug

Correct answer carrieanneo7

I actually think I found the issue after reading another post where a user couldn't open any type of files. It stated that Adobe searches for a printer when opening an image (not sure why) but the printer that was set as my Default printer no longer works. Therefore, Adobe couldn't connect to it. I changed my default printer in Windows settings and my PNG files will now open.

A

Athira._K.Suresh9248

Participant

samething happens to me, how to resolve this

H

Hector27836534z6x6

Participant

im having this same problem ive tried uninstalling and reinstalling and the photo/ file would open up a white blank sheet. ive read some on here that its a bug. idk though, have you had any luck?

H

Hector27836534z6x6

Participant

i started having this problem today. i tried opening a photo with the place feature and it just pops up as a white screen once i open the image.

Monika Gause

Community Expert

Please continue your discussion here: https://community.adobe.com/t5/illustrator-discussions/blank-white-screen-when-opening-file/m-p/13471563#M350357

Q

Quin27027931vw5d

Participant

OMG I am having the same problem and I don't have a "default printer". Does anyone know how to fix this? It only became an issue of Illustrator not opening .png as of a week or so ago. And yes it is TOTALLY messing up my work flow to have to open every PNG in photoshop and resave as a JPEG.

A

Allie5E2F

Participant

same, wtf. anyone have a good solve?

S

scenemaking

Participant

Has anyone found a better solve for this yet? I don't have a "default" printer at the moment and taking the extra step to export png files as jpg or tiff if need transparency is slowing down my workflow tremendously. I never had a problem until a few weeks ago.

P

Pixeltender

Participating Frequently

did you ever manage to solve this? this is suddenly happening to me as of this week

Ton Frederiks

Community Expert

What version of Illustrator do you use?

C

carrieanneo7AuthorCorrect answer

Participant

I actually think I found the issue after reading another post where a user couldn't open any type of files. It stated that Adobe searches for a printer when opening an image (not sure why) but the printer that was set as my Default printer no longer works. Therefore, Adobe couldn't connect to it. I changed my default printer in Windows settings and my PNG files will now open.

Ton Frederiks

Community Expert

Good to hear you solved it that way.

Ton Frederiks

Community Expert

And File > Place?

A

Athira._K.Suresh9248

Participant

its not working, File>Place

Anubhav M

Community Manager

Hello @Athira._K.Suresh9248,

Would you mind sharing more details, like the version of the OS/Illustrator, if Illustrator behaves this way with all files or when working with files from a specific folder and a small screen recording of the problem, so I can investigate this further?

Looking forward to hearing from you.

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded