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Setiawanwkwk
Participant
July 15, 2025
Question

Adobe Ilustrator Sudden Weird Crash and Cannot Recover Progress

  • July 15, 2025
  • 1 reply
  • 318 views

My Adobe Illustrator has been experiencing weird crash since last weeks, and it takes so much effort out of my progress and its been bothering me.

There is no warning or notifications that said that my illustrator quited unexpectedly, or another things that say about the illustrator crash. It just crash like it was disappeared like i was pressing cmd+q (without the save changes notification of course).

And the hardest pill to swallow is the recovery which i set for every 2 minutes for backups and 5 minutes for cloud, its nothing on there. And I just recently found out that Adobe changes the recovery files from .aid to a .aishm WHICH I don't know how to recover (And appereantly people on community doesn't too)

I'm using a M4 Pro Macbook Pro, latest mac and adobe illustrator update, 24GB of rams and 512GB of storage, which still has 250GB of space.
I experienced it twice on last week, so I initiatively uninstall and install my illustrator but 40 minutes into working and setting up my workspace, it crashes again. AND with quicker intervals, which makes me scared to continue my large progress for another work.

Please help, and I dont think I have seen another cases like this and I hope to get answers and fixes.

This is the picture of the report, I accept every solutions, regarding the fixes AND hopefully regarding the recover files.

Thank You

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 15, 2025

Do the crashes happen with any kind of file or just specific ones?

Do you have any third party plugins?

Bad fonts?

 

File recovery is not a backup process and should not be used as such. It has failed regularly for people and will likely continue doing so. It is not reliable. 

 

It's better to do that yourself. Make lots of backups by saving your file. Save multiple versions. Save on different harddisks. 

S
SetiawanwkwkAuthor
Participant
July 16, 2025

Before today, it happened several times to a specific files, or while opening that specific files. And no I don't have ay third party plugins, and for bad fonts, I don't think so actually.
But I uninstalled and re-installed my adobe illustrator hoping to fix to crash, but very recently the app crashed when not opening that previous specific files. And now i am a little bit paranoid when working on other projects.

Maybe a little bit paranoid here and there is needed when using Adobe products.
And to add that, I think this is the problems with the latest version since it only came up since the last 2 weeks. Before nothing at all.

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
July 16, 2025

Try resetting your Illustrator preferences. This will restore the program to its defaults which should improve its performance.

To reset preferences on a Macintosh:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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