Adobe Me sale color crema en vez de blanco

[marcodavid_5181]

Buenos Dias Estimados, He tenido problema con el programa general de adobe tanto en photoshop como illustrator. lo que pasa despues de estar el diseño en vez de imprimir blanco (en los lugares que tiene blanco) me imprime como color crema. y en el photoshop o illustrador veo que es blanco . lo hemos intentado de imprimir desde otro lado y sale bien . sale blanco como debe ser. la impresora 

la impresora es LaserJet Pro M454dw con una IMAC M3 , he actualizado, reiniciado, desintalado e intalado . y me sigue saliendo de color crema.

[Anubhav M]

Hello @marcodavid_5181,

We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the exact version of the OS/Illustrator, a public link to a sample file after uploading it to Dropbox/Google Drive/etc., and screenshots of the color and print settings used, so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[marcodavid_5181]

[Anubhav M]

Hello @marcodavid_5181,

Thanks for sharing the details. Kindly share a public link to a sample Ai file after uploading it to Dropbox/Google Drive/etc. and screenshots of the Color Settings and Print settings used so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

[marcodavid_5181]

Te refieres con AI, a que grabe un video ? 

[Anubhav M]

Hello @marcodavid_5181,

Sorry for the confusion. I need screenshots of the Color Settings and Print settings used in Illustrator, and a sample file so we can try and replicate this on our end.

For Color Settings, go to the Edit Menu and choose the option for Color Settings or press the Shift+Ctrl/Cmd+K keys on your keyboard.


For Print Settings, we need screenshots of the Print Panel and the Setup Panel for printer preferences:

Looking forward to hearing from you.

Thanks,

Anubhav

[marcodavid_5181]

Hola 

https://mega.nz/file/7hYE1KZb#-NflGNNh702pi_6YTWfhIwrdRj21qXQOwvjfmGbNAew

https://mega.nz/file/DxxmVRgb#Jf9rPWBCxD4MCmLYajEXB9-v1ugdMGV1TihE8bvDG0w

Hola. Te envio lo solicitado un video. y el archivo por ejemplo que sea fondo amarillo. disculpa la demora 

[Anubhav M]

Hello @marcodavid_5181,

Thanks for sharing the files. While I check this on my end, would you mind saving your work as a PDF and then using a different application on macOS to check if the prints come out correctly?

Looking forward to hearing from you.

Thanks,

Anubhav

[marcodavid_5181]

[marcodavid_5181]

Guardarlo a PDF e imprimirlo igual sale con fondo crema en vez de blanco

[Anubhav M]

Hello @marcodavid_5181,

If printouts from other applications also come out incorrectly, there could be a problem with the printer settings/drivers. Kindly contact your printer manufacturer to get help and check if it helps.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav