Adobe Technical Support doesn't get back to me - going on for over a month

[ryanb19663642]

I have contacted Technical Support over 10 times over a month about Illustrator won't launch on my laptop. I've spent over 2 hours on  phone with technician each time I've called. They say they have elevated my issue to engineering and I need to wait 24-48 hours for a call back. Most times I don't get a call back. twice I got a call when I wasn't home, and then had to call technical support to which they tell me I have to wait 24 to 48 hours for a call back. I feel as though technical support is just getting me off the phone, so they don't have to deal with me. I need to use this software for freelance work and can't do so until this is resolved. I purchased the Creative Cloud subscription at the end of May and I still can't use it. Help. This is no way to treat customers. Is there anyone I can speak to get this resolved?   

[Jacob Bugge]

Ryan,

I have tried to alert Wren.

[ryanb19663642]

Who is Wren?

[Jacob Bugge]

Ryan,

Further to what Myra said, Wren is our Support Product Manager, so I hope she can (get the right someone to) help you (when their holiday (which I knew nothing about) ends over there).

[fenjas29325284]

Adobe Illustrator Learn & Support

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If this doesn't help, may be some one of the forum members can help.

Please provide information about:

What laptop specifications? (Type/brand, processor, graphics chip, RAM, hard disk)

Which Operating System? Exact version?

Fenja

[ryanb19663642]

I'll give it a try. I just find the forum confusing to use.

[Myra Ferguson]

wrensauer is an Adobe staff member who assists on the Illustrator forum. (Many of us who help on the forums are volunteers--ACPs & MVPs--as opposed to employees.) I do know that the North American Adobe offices are closed until July 10 for the holiday, so you might not hear anything from staff until then.

[wrensauer]

Hi Ryan,

I'm so sorry you've had such a negative experience receiving support, I'm going to send you a private message so we can get you on your way to resolving this!

Thanks for letting me know about this Jacob and Myra!

Best,

Wren

[Jacob Bugge]

Thank you very much for your coming to our rescue, Wren.

[rowanp19266433]

how do i talk with someone online to resolve a write protection issue with my premiere pro cc 2014 version on my other computer iMac?

[Monika Gause]

rowanp19266433  schrieb

how do i talk with someone online to resolve a write protection issue with my premiere pro cc 2014 version on my other computer iMac?

THis is the Illustrator forum

Please post to the Premiere forum: Premiere Pro CC

The Support team can be contacted here: Contact Customer Care