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I have contacted Technical Support over 10 times over a month about Illustrator won't launch on my laptop. I've spent over 2 hours on phone with technician each time I've called. They say they have elevated my issue to engineering and I need to wait 24-48 hours for a call back. Most times I don't get a call back. twice I got a call when I wasn't home, and then had to call technical support to which they tell me I have to wait 24 to 48 hours for a call back. I feel as though technical support is just getting me off the phone, so they don't have to deal with me. I need to use this software for freelance work and can't do so until this is resolved. I purchased the Creative Cloud subscription at the end of May and I still can't use it. Help. This is no way to treat customers. Is there anyone I can speak to get this resolved?
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Ryan,
I have tried to alert Wren.
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Who is Wren?
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Ryan,
Further to what Myra said, Wren is our Support Product Manager, so I hope she can (get the right someone to) help you (when their holiday (which I knew nothing about) ends over there).
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Adobe Illustrator Learn & Support
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If this doesn't help, may be some one of the forum members can help.
Please provide information about:
What laptop specifications? (Type/brand, processor, graphics chip, RAM, hard disk)
Which Operating System? Exact version?
Fenja
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I'll give it a try. I just find the forum confusing to use.
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wrensauer is an Adobe staff member who assists on the Illustrator forum. (Many of us who help on the forums are volunteers--ACPs & MVPs--as opposed to employees.) I do know that the North American Adobe offices are closed until July 10 for the holiday, so you might not hear anything from staff until then.
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Hi Ryan,
I'm so sorry you've had such a negative experience receiving support, I'm going to send you a private message so we can get you on your way to resolving this!
Thanks for letting me know about this Jacob and Myra!
Best,
Wren
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Thank you very much for your coming to our rescue, Wren.
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how do i talk with someone online to resolve a write protection issue with my premiere pro cc 2014 version on my other computer iMac?
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rowanp19266433 schrieb
how do i talk with someone online to resolve a write protection issue with my premiere pro cc 2014 version on my other computer iMac?
THis is the Illustrator forum
Please post to the Premiere forum: Premiere Pro CC
The Support team can be contacted here: Contact Customer Care