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gregb95080158
Participant
October 12, 2023
Question

After latest update to illustrator 28.0, it wont print a pdf

  • October 12, 2023
  • 1 reply
  • 1289 views

After I updated Illustrator 28.0, it now won't print a pdf. I can't find a solution anywhere. Does anyone on the forum have a solution?

 

1 reply

Anshul_Saini
Community Manager
Community Manager
October 13, 2023

Hello @gregb95080158,

 

I'm sorry to hear that you're facing issues with printing PDFs in Illustrator 28.0 after the latest update. Let's try to find a solution for you. To better assist you, could you please provide more details about your system setup? Specifically, we'd like to know the make and model of your printer, your operating system, and any relevant printing settings.

 

Here are a few troubleshooting steps you can try:

  • Resetting Illustrator Preferences: Sometimes, issues related to printing can be resolved by resetting Illustrator preferences. To do this, press and hold Ctrl + Alt + Shift (or Cmd + Option + Shift on Mac) while launching Illustrator. This will prompt you to reset your preferences.

  • Changing Default Printer: Ensure that the correct default printer is set in your operating system. Illustrator might be trying to print to a printer that's not currently available or properly configured.

  • Reinstalling Printer Driver: If resetting preferences doesn't work, consider reinstalling the driver for your printer. This might help resolve any driver-related issues.

  • Print from Another Application: Try printing a PDF from another application to check if the issue is specific to Illustrator.

  • Printer Settings: Review the printer settings in Illustrator, making sure the page size and layout settings match your document. Sometimes, incorrect settings can lead to printing issues.

 

If you've already tried these steps, please let us know the results. If not, give them a try, and if you encounter any error messages or issues during the process, please share those details as well.

 

We're here to help you find a solution to this problem and get you back to printing your PDFs from Illustrator.

 

Best regards,

Anshul Saini

gregb95080158
Participant
November 14, 2023

I have tried these steps and adobe wont print a document from any program I have. I uninstalled and reinstalled Acrobat as well. Please help! Thank you, Greg

Monika Gause
Community Expert
Community Expert
November 14, 2023

So this is about creating a PDF by printing it?

Or about importing a PDF in Illustrator and then printing?