A

Anonymous

Question

AI 26.1 - GPU preview unavailable when switching back from outline preview

Forum|Forum|4 years ago
March 10, 2022
4 replies
2864 views

I see this bug has resurfaced again in the latest AI 26.1 update. Really annoying as I switch back between GPU prview and outline preview very regularly in the work I do. Have to close and reopen the document to get GPU preview back. Does anybody test this stuff before release?

Bug

This topic has been closed for replies.

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this trouble. We've tried to fix this issue in our latest pre-release build 26.2. Please install the build from Beta section of Creative Cloud Desktop app and share your observations with us.

Looking forward to your response!

Regards,

Srishti

A

Anonymous

Hi Srishti

Just downloaded the Beta and it's still got the same problem. Not fixed unfortunately 😞

Keith

Srishti Bali

Community Manager

Hi @7199190

Could you please confirm that the beta build you installed was 26.2?

Regards!

S

simon.hanson

Participant

I've got the same bug resurfacing on my Windows 11 machine.

- Windows 11 Pro - 21H2

- Nvidia RTX A4000 GPU

- Multiscreen setup (mix of 4k and 1200p)

- Wacom Intuos Pro

It's disappointing to see this old bug reappear.

A

Anonymous

I've reported this on Uservoice like Monika Gause suggested. Let's see what happens in next update!

A

Anonymous

@7199190Can you please share the link of the user voice report, so we can support it? (There are several user voice reports about the same bug.)

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43772742-animated-zoom-stops-working-after-preview

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44648874-animated-zoom-malfunctions-after-placing-images-in

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/38620846-animated-zoom-broken

etc.

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this trouble. I tried it on my Windows machine but couldn't replicate this issue. Could you please share a few more details to like:

NFO file
Are you using multiple screen setup? If yes, please share the specifications of external screens. Also, please check how it works if you remove the external screen.
Is there a tablet connected to your machine? If yes, could you please check by disconnecting it?

We're here to help!

Regards,

Srishti

A

Anonymous

Get real Mrs. Bali:

It´s not a matter of the user. It´s a matter of a failure / bug in Illustrator V26.1 in use woth GTX 1060 (Perhaps other graphic cards can cause the same malfunction.)

We are many (paying) customers. So, get it fixed!