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Question

AI 28.6 is slow and glitchy

Forum|Forum|1 year ago
July 30, 2024
3 replies
2115 views

I am not sure what changed but the latest update (AI 28.6) has made AI slow and glitchy. It was taking me several to a few 10s of seconds to type a few letter words because it was so laggy. I am working on a 2023 MacBook Pro with the M2 Max CPU/GPU and 64 GB of LPDDR5 memory (i.e., the laptop has way more than enough power). Please fix this because it is insufferable to sit and wait for the simplest of tasks operating on the fewest of vectors. Before this update I was manipulating billions of vector graphics in fractions of a second but now it takes several seconds to highlight a single line.

Performance

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S

Sabrina_1311

Participant

Same here on Windows (brandnew PC) 28.6 is a desaster. Downgraded to 28.5 again. Works perfectly fine.

terngz

Known Participant

same to me

28.6 is terrible performance issues (on Windows PC, 32GB of Ram, Intel Core i5 Gen 12th)

Anubhav M

Community Manager

Hello @terngz,

We understand that encountering technical issues can be frustrating. Would you mind confirming if the suggestions shared above helped? If not, kindly share more details, like the exact version of the OS/Illustrator, system report (https://adobe.ly/4dv4VCw), and a screen recording of the problem (https://adobe.ly/3yGkngb), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

jmvdigital

Known Participant

Same here. Illustrator 28.6 is a disaster for me. Random freezing, glitchy, even selecting objects to drag/move them is slow and glitchy. Just had to force quit it after a total lock up. Going to try downgrading the version.

Monika Gause

Community Expert

@jmvdigital schrieb:

Same here. Illustrator 28.6 is a disaster for me. Random freezing, glitchy, even selecting objects to drag/move them is slow and glitchy. Just had to force quit it after a total lock up. Going to try downgrading the version.

On a Mac?

Do you have a window manager installed? Rectangle or Magnet? They do not play well with Illustrator.

Also: Proofpoint or Display Pilot could cause that.

Monika Gause

Community Expert

Do you have a window manager such as Rectangle or Magnet installed?

Too many fonts?

Z

Zarat80

Participant

same here . I work on powerfull work station and it takes 20 sec to save file.. Few sec to move object etc ...

I had to go back to previous verion

Anubhav M

Community Manager

Hello @Zarat80,

We understand how frustrating it can be to encounter performance issues in Illustrator in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3X20w4e) and let us know if they help?

Also, try running Illustrator under Safe Mode (Windows / macOS) and a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

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