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L
Li 5C29
New Participant
December 2, 2020
Answered

AI cannot save the file, the save option cannot be clicked

  • December 2, 2020
  • 2 replies
  • 462 views

Any file saved by AI will cause a crash, the save option window can be moved, and the home page cannot be moved. It can only be forced to quit. I tried uninstalling and reinstalling, as well as installing other versions. Also tried restarting.What is the problem and how to solve it?My system is the latest Mac OS

    This topic has been closed for replies.
    Correct answer Monika Gause

    I suppose the regularly restart your computer?

    Does Illustrator have full disk access?

    Can you try and in the Illustrator preferences turn off "Save/Export in Background"

    2 replies

    Monika Gause
    Monika Gause
    Community Expert
    December 5, 2020

    This is the Export dialog.

    Please tell us exactly what kind of save doesn't work.

    What exactly happens step by step?

    Exactly where are you saving?

    Are these new files? Or old ones?

      L
      Li 5C29Author
      New Participant
      December 5, 2020

      For example, when I create a new file in AI, draw a shape arbitrarily, click Save, and save it to any location, such as my desktop, the Options window OK and Cancel cannot be clicked, and the AI menu bar and any tools cannot be used. It cannot be exited and can only be forced off. This option window cannot be clicked but can be moved at will.

       

      Both the new file and the old file choosing to save as will cause this result. This problem will not occur if the old file is selected as the current storage.

       

      I have to make some old files into AI containers, but this can only save files in AI format, and cannot output other required formats.

      Monika Gause
      Monika GauseCorrect answer
      Community Expert
      December 5, 2020

      I suppose the regularly restart your computer?

      Does Illustrator have full disk access?

      Can you try and in the Illustrator preferences turn off "Save/Export in Background"

        L
        Li 5C29Author
        New Participant
        December 2, 2020

        To add, other Adobe software can be saved normally, only AI has this kind of bug, unable to save files means that AI cannot work

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