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Answered

Ai CC 2019 Suddenly wont start!

Forum|Forum|7 years ago
October 22, 2018
14 replies
28819 views

I have just tried to start Illustrator 2019 and it always gets stuck trying to initialise SmartEditUI.aip on the splash screen and then it freezes and stops responding.

Is this happening to anyone else? I was using 2019 perfectly only yesterday but now it just wont work!

I have also just started having problems with the new Lightroom Classic CC so I am reverting both Ai and Lr back to the previous version until they both become stable!

This topic has been closed for replies.

Correct answer mduncan_tooledesign

I finally resolved this by renaming the preferences file for illustrator and having it generate a new one. This article describes where the preferences file is located:

How to set preferences in Illustrator

Make sure you only rename your old preferences file. Do not delete it. If this doesn't work you, you may need to restore back to it (delete the new file and re-name the old to the original name).

I'd like to add that before discovering this solution. I uninstalled and reinstalled twice. Both times I checked the box to remove preferences. I also ran the CloudCleaner tool after one of the uninstalls. Apparently none of that was enough to generate a new preferences file. Thanks Adobe!

Here's hoping this helps someone...

V

vedjhufr35208476380r

Participant

I finally resolved this by renaming the preferences file for illustrator and having it generate a new one. This article describes where the preferences file is located:

How to set preferences in Illustrator

Make sure you only rename your old preferences file. Do not delete it. If this doesn't work you, you may need to restore back to it (delete the new file and re-name the old to the original name).

I'd like to add that before discovering this solution. I uninstalled and reinstalled twice. Bo

A

asiorgad

Participant

right click and than "run as administrator" will let you run the program

A

annam46452670

Participant

So I had the same issue, and it was not Adobe, it was my inaccessible network drive (where my working files live). Only after following the prefs reset instructions, when opening Illustrator did I realize no network access to my files. Fixed my NAS, reverted to my original prefs file, and Illustrator opens with no issues.It was not a problem accessing the Interwebs, just my network attached storage. I don't know why, don't care, it works now and I can get back to work! :-)

D

donb20630576

Participant

Illustrator, InDesign, and Distiller will not launch. Photoshop does. I have contacted Customer Care and they had to "escalate" the issue. The did not solve the issue yet. I have tried all of the methods I have come across on the various forums. No luck. I did login as the guest user on my Mac, and Wholla! The applications did launch. Something in the standard user account must be corrupt. This is not the answer, but interesting that logging in a different account on my Mac worked.

D

donb20630576

Participant

So when I logged back into my original user after launching illustrator from the guest user. All applications work correctly now! Hope this helps others, because this drove me nuts! So far so good.

D

donb20630576

Participant

Not so fast I guess. The Illustrator launches, but soon after, hangs. Seems that once I sign into the adobe creative cloud account, things go south and Illustrator stops responding. Can it be something corrupt in the Adobe creative cloud account?

H

HsSrvnt

Participant

This worked for about 1 day for me. I don't feel like going through this everyday to keep AI working. ADOBE - At least let us know you hear us and are working on a fix. I have this issue on my MAC at work (all updated) and my PC at home (all updated). I agree with chrisj92311029 - with the amount of money spent on these products...

Monika Gause

Community Expert

HsSrvnt schrieb
This worked for about 1 day for me. I don't feel like going through this everyday to keep AI working. ADOBE - At least let us know you hear us and are working on a fix. I have this issue on my MAC at work (all updated) and my PC at home (all updated). I agree with chrisj92311029 - with the amount of money spent on these products...

Contact Customer Care and have them check it out directly in your system:

Contact Customer Care

THey don't work on weekends, so you better contact them immediately.

mduncan_tooledesignCorrect answer

Inspiring

I finally resolved this by renaming the preferences file for illustrator and having it generate a new one. This article describes where the preferences file is located:

How to set preferences in Illustrator

Make sure you only rename your old preferences file. Do not delete it. If this doesn't work you, you may need to restore back to it (delete the new file and re-name the old to the original name).

I'd like to add that before discovering this solution. I uninstalled and reinstalled twice. Both times I checked the box to remove preferences. I also ran the CloudCleaner tool after one of the uninstalls. Apparently none of that was enough to generate a new preferences file. Thanks Adobe!

Here's hoping this helps someone...

C

chrisj92311029

Participant

Thanks a TON! I wish Adobe would just fix the issue, especially considering the amount of money we spend.

C

chrisj92311029

Participant

Hey Adobe, are you going to fix this issue? I'm also getting hung up when loading the SmartEditUI.aip. I'm in a rush, and NEED to use Illustrator. It seems like you're dragging your feet on fixing this.

John R Casey

Participating Frequently

I have a similar problem! Illustrator won't even start. All I get now is the error box saying "Adobe Illustrator CC2019 quit unexpectedly" but it didn't even get to the splash screen. That's all that happens now. All other CC applications work no problems, but not Illustrator. Tried uninstalling and re-installing, same thing. I even tried installing an older version, and same thing. It seems Illustrator is not going to work on my computer again! ( iMac 2013 and MacOS 10.13.6)

A

Anonymous

I have the same issue.

I pay for the whole Adobe suite via subcription, everything is working but illustrator fails to load.

Each time it says either the it can't load or the UxpExtension.aip is a problem.

I used the Cloud Cleaner, then deleted everything and reinstalled it but the ILLUSTRATOR APP still is crashing. I need a solution, as I can't work, any assistance would be appreciated.

Thank you.

Adobe CC Illustrator v. 24.1.0 installed from the Creative Cloud

My system config:

Apple 2019 27" 5K iMac

3.6 GHz 8-Core Intel Core i9

40 GB 2667 MHz DDR4

8GB Video Card

2TB SSD

Radeon Pro 580X 8 GB

Srishti Bali

Community Manager

Hi there,

So sorry to hear about this issue. Could you please try these steps and let us know how it goes:

Close Illustrator
Go to System Preferences > Security and Privacy > Full Disk Access > Check the box next to Illustrator.
Relaunch Illustrator

Regards,

Srishti

nicolep77

Participant

Uninstalling, reinstalling, restarting, opening from CC app, double clicking on file, opening from Ai icon....nothing is working. Has anyone had any luck of instruction on how to fix?

Monika Gause

Community Expert

schrieb
Uninstalling, reinstalling, restarting, opening from CC app, double clicking on file, opening from Ai icon....nothing is working. Has anyone had any luck of instruction on how to fix?

Please tell us your system.

Did Illustrator ever work?

Did you rebuild the preferences?

G

gisellaprado

Participant

If you open Illustrator through Adobe Creative Cloud app (and have some patience), it will run ok.

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