Participant

Answered

Ai CC 2019 Suddenly wont start!

Forum|Forum|7 years ago
October 22, 2018
14 replies
28839 views

I have just tried to start Illustrator 2019 and it always gets stuck trying to initialise SmartEditUI.aip on the splash screen and then it freezes and stops responding.

Is this happening to anyone else? I was using 2019 perfectly only yesterday but now it just wont work!

I have also just started having problems with the new Lightroom Classic CC so I am reverting both Ai and Lr back to the previous version until they both become stable!

This topic has been closed for replies.

Correct answer mduncan_tooledesign

I finally resolved this by renaming the preferences file for illustrator and having it generate a new one. This article describes where the preferences file is located:

How to set preferences in Illustrator

Make sure you only rename your old preferences file. Do not delete it. If this doesn't work you, you may need to restore back to it (delete the new file and re-name the old to the original name).

I'd like to add that before discovering this solution. I uninstalled and reinstalled twice. Both times I checked the box to remove preferences. I also ran the CloudCleaner tool after one of the uninstalls. Apparently none of that was enough to generate a new preferences file. Thanks Adobe!

Here's hoping this helps someone...

Show previous replies

C

Cabate

Participant

Same issue here. I launch AI 2018 and get the opening screen but all tools window options are greyed out.

mduncan_tooledesign

Inspiring

A user in our organization is also having this issue. It happened shortly after updating to 2019. Removing all Creative Cloud apps, restarting, running the CClearnerTool (Cleaning ALL), restarting, and reinstalling Illustrator CC 2019 did not resolve the issue.

I

irenei48225634

Participant

same issue

Srishti Bali

Community Manager

Hi there,

Sorry about this. Please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/unable-to-launch-illustrator-cc2020/m-p/11037661?page=1) and let us know how it goes.

Regards,

Srishti

M

melw62210088

Participant

Same problem here and it's very frustrating, the only way I can work around it is to do a complete RESTART. This is so annoying, time consuming and not practical. The splash screen starts up, and gets stuck on SmartEditUI.aip and bombs out. I have to force quit and then it won't reopen until I conduct a Mac restart. Help Adobe, this has been happening for weeks now. I keep submitting a report... nothing.

HELP!!!!!

C

Capristo Marketing

Participant

installed 2019 a few days ago, tried it today: won't start. stuck at some aip plugs, even past releases don't start now. trying to get any Ai to run atm.

A

Aidanx16Author

Participant

I had the same problem with not even previous versions running but somehow version 22.1 opened for me after about 8 times trying. It was getting stuck on some PDF format plugin I think.

It's very strange how this is happening to older versions too! Even after complete uninstall and reinstall it still doesn't work on 2019 and barely on 2018.

I really hope Adobe find out what is causing the problem! I really need those freeform gradients!!!

C

Capristo Marketing

Participant

Ok I deinstalled anything regarding Ai, 2019 firstly, then installed a 2017 (didn't work), then installed 2019 again, started them both, killed them both, started again and deinstalled both again and erased all preferences from the old versions.

2019 opened now. but the splash screen is dead on arrival. I didn't manage to create a new, but to open an old file.

Runs like crap. In the future I'll wait two releases before I attemt to update. Lost too much time over years with this $/§%

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