I`m so tired of AI crashing on my Ipad and now it`s crashing on my computer! Ipad error going on for about a year, maybe more. And know AI on my PC - making file with 10 artboards, zoomed in on artboard 3, can`t zoom out, scroll or even make something in that artboard. Have to close not only file, but AI programm, have to start over again till it happens again.
And you've been through all possible fixes..? There are many posts out there like this one where people have had issues but have been able to resolve them...
If it doesn't help, would you mind sharing a few details like:
The exact version/ build no of OS & Illustrator?
Please submit the crash report by following the steps suggested here whenever the crash happens (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html). While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report, and we can assist you accordingly.
Does the crash happen after performing a specific action or using a particular tool/ effect?
Does a crash happen while working on some specific file or all? Would it be possible for you toshare a sample filewith me here or via DM?
Where are the files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
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