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huany67715281
huany67715281
Participating Frequently
January 3, 2017
Answered

AI CS3 REGISTRATION ISSUE

  • January 3, 2017
  • 3 replies
  • 1158 views

打开时会出现这个对话框，关闭不了，也不能使用软件

Is that web address wrong?  I can't open the address http://www.adobeereg.com with IE browser, how can I modify the link address to correct in software?

Thank you.

    This topic has been closed for replies.
    Correct answer Jacob Bugge

    huany,

    I am afraid you wiil have to ask Adobe, through a chat (just click the Still need help button straight away) here or here,

    Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST on workdays)

    http://helpx.adobe.com/x-productkb/global/service-c1.html

    Serial number and activation support (non-CC, chat open between 5AM and 7PM PST on workdays)

    http://helpx.adobe.com/x-productkb/global/service1.html

    3 replies

    T
    Test Screen Name
    Legend
    January 5, 2017

    Glad to hear you've fixed it. Thanks for sharing your solution for others in future.

    T
    Test Screen Name
    Legend
    January 5, 2017

    You didn't mention either of these problems before. The box can't be closed - what happens when you click the Close button? Software crashes - when, if the box can't be closed? What happens?

    huany67715281
    huany67715281Author
    Participating Frequently
    January 5, 2017

    When I click the close button, nothing happened. I need to use task manager to end the application.

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity ExpertCorrect answer
    Community Expert
    January 3, 2017

    huany,

    I am afraid you wiil have to ask Adobe, through a chat (just click the Still need help button straight away) here or here,

    Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST on workdays)

    http://helpx.adobe.com/x-productkb/global/service-c1.html

    Serial number and activation support (non-CC, chat open between 5AM and 7PM PST on workdays)

    http://helpx.adobe.com/x-productkb/global/service1.html

    huany67715281
    huany67715281Author
    Participating Frequently
    January 4, 2017

    Thank you very much, I have chatted with the expert with Adode. Since the CS3 is very older version support is available only on Adobe forum.

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    January 4, 2017

    huany,

    The expert must be misinformed and is supposed to help with the kinds of support mentioned, help with registration and ID and Activation andSerial number issues, regardless of version (age).

    If you fail to get that support, I can alert a staff friend who will know what to do.

    I hope you will try another chat and report back.

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