AI doesnt work

Question

I tried to use Photoshop generative Fill and Illustrator Generative Fill recently and after showing the load bar it says that there is a high demand and I have to try later. I had no such a problem before, it worked correctly, but not now. Also, when I enter my account center, it shows the error in showing my plan, while Im on my student plan and Im not under aged (as I said, it was ok about a month ago). Also, I get an error in Adobe Express online.

creative explorer · Answer

@kasumi_7 The "high demand" message is not a bug on your end. It's a server-side issue. Adobe's generative AI features, like Generative Fill in Photoshop and Illustrator, run on their cloud servers. This error message means the servers are overwhelmed with too many requests. It's a common problem, especially after new feature releases or during times of high user traffic. You cna check the status here: https://status.adobe.com

As of now: maintenance is in progress:

The only solution is to wait a bit and try again later.

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You also mentioned Student Plan and express, and I don't have access to your accounts, but if your account isn't correctly recognizing your student plan, it will prevent you from using these features. You get a limited number of "generative credits" each month. Once you've used up your credits for the month, you can no longer use these features until your credits are renewed. The best solution is to clear your cache, cookies and history and sign back in.

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