Ai file opens blank?

[mrrawuk]

I've just got Illustrator as I had a logo made and the designer sent me the ai files.

When i open them the program opens and there is just a blank page?

Totally new to the program but have used photoshop PSD files to edit my designs.

Can someone shed some light please?

Thanks

[SJRiegel]

The layers preview appears to show some kind of content. Click on the arrow beside Layer 1 in the Layers Pallet, and take a look a what is there. The logo may be on a different artboard, or not on an artboard at all. If you select an element in the layers pallete, changing the view percentage should bring you to that item.

[mrrawuk]

Thanks. Yes i can see some kind of layers but I''' be dammed if i can actually see it properly though. 

So annoying.

Thanks for the reply.

[mrrawuk]

Here is a screen shot. 

This logo was made in ai apparently but i cannot access it on the app.

Thanks

[Doug A Roberts]

What happens if you select one of the objects from the Layers panel (click to the right of the little circle next to it's name)?

Or select all (Ctrl + A)?

Do you see outlines?

[Ton Frederiks]

And if you do a select all, and copy, create a new file and paste?

[mrrawuk]

I cannot seem to get anywhere with this at all. Nothing shows up.

[Ton Frederiks]

If you can share the .ai file we can have a look.

Dropbox, CC file sharing, Google, WeTransfer...

[mrrawuk]

I will literally thinking that.

https://wsi.li/dl/KZYeRPqWkW2thYPKA/

Thanks

[Ton Frederiks · Accepted solution]

Thanks, the logo was way out of the work area, but copy and paste worked.

 

[Ton Frederiks · Accepted solution]

Here is the link to the recovered logo:

https://shared-assets.adobe.com/link/fd6b5107-2a2c-4b26-4966-e996ef8448a8

[mrrawuk]

Thanks.

I have the logos but I thought i could make simple revisions like i\ve done with PSD files in the past on logos.

I've tried opening this file 50 times and i cannot get it on screen.

I've tried clicking the circles and selecting all.

Now I've never used this program until yesyedday though but i'm having no joy at all.

I cannot emulate what you did .

Thanks for trying to help though.

[mrrawuk]

After zooing out I was able to see it.

Why in gods name has this guy saved it like this? 🙂

Thanks for the help.

[Ton Frederiks]

Good to hear that helped.

It was indeed an unusual location for a logo.