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FryLock
Participating Frequently
April 28, 2025
Question

AI Generation Missing Parts on Medium Detail (Illustrator 29.4 on macOS Sequoia 15.4.1)

  • April 28, 2025
  • 1 reply
  • 1941 views

Up until last week I have never experienced an issue with the AI generation feature. But half way through the day it stopped completing a piece. Whole segments of the image are missing.

 

I've noticed that if I raise the detail level it's fine, but when I reduce the details (to medium) then legs or hands or half the face are no longer completed. All my AI settings are on default and I've never had an issue with it until now. Below is a clear example of a generation failing. The one on the right is the same but with higher detail and that worked.

 

I've tried deleting Scratch Disk AI files from the /library/preference/etc etc folder but all that has done is saved me HD space it hasn't fixed anything.

 

I'm using Illustrator Version: 29.4 on a a Apple M1 Ulta running Sequoia 15.4.1

 

 

 

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1 reply

Bill Silbert
Community Expert
Community Expert
April 28, 2025

You can try deleting your Illustrator preference folder entirely. This will reset the program to its defaults and—if the issue is being caused by program corruption—restore full performance.

To delete preferences on a Mac:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults. 

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

FryLock
FryLockAuthor
Participating Frequently
April 28, 2025

Sadly this did not work. I did delete the plist and the version folder as you suggested. Though before I did I noticed that in the GenAITextToVectors folder the png versions of the vector generations were complete, no missing elements. So somewhere in the pipeline it has been fully completed, but the vector version is missing parts. I have checked to see if they were hidden or somehting, but nope they are just not there. Thank you for the suggestion though.

Abhishek Rao
Community Manager
Community Manager
May 2, 2025

Hello,

 

Sorry for the delayed response. I didn't have time at work to do a recording.

 

Here is the screen recording you requested. No editing and possibly too long, but as you will see it started out well but after a few creations it started losing layers. I also showed that "subjects" were failing, while "scenes" had no issues.

 

https://vimeo.com/1080683470/a85375964d?ts=0&share=copy 

 


Hi @FryLock,

 

Thanks so much for taking the time to share the screen recording. I could clearly see how the generations start out fine and then begin dropping layers. 

For now, please try the following steps and see if they help:

1. Close all Adobe applications.

2. Navigate to the following folder location and rename the UXP folder to UXP.old:

macOS: Macintosh HD/Library/Application Support/Adobe/UXP

Relaunch Illustrator.

Let me know if this resolves the issue! We’re actively reviewing this with the team and your observations are invaluable for our investigation.

 

Looking forward to hearing how it goes.

Abhishek