AI gets stuck on Navigator (zooms around screen)

[IDGAFdhjbfhabsdh]

Not sure if this is a bug or if I am just doing something wrong, I usually use PS so pretty new to AI.

But, pretty frequently, when I move around the artboard the cursor disappears and moving the mouse quickly moves around the canvas.

I've tried hitting 'escape', 'enter', left/right clicking, alt+ctrl+delete, minimizing AI and it stays stuck for a good five minutes before releasing. I know it is not my computer lagging, I'm currently using an Alienware Aurora Ryzen 7 and have no issues running 3d modeling software and much larger applications.

It's very frustrating and a time waster. Has anyone had luck with this?

[IDGAFdhjbfhabsdh]

***Update:

This time it has been stuck for a long while. It happens after clicking the side scroll bar. I tried reclicking/double clicking the scroll bar again and it doesn't work. I've tried with 2 different mice, and a tablet- still no luck. While it is doing this, I cannot click any buttons, save, or anything other than scroll up and down.

[Monika Gause]

Please tell us about your hardware.

What's in the file?

How large is the file?

[IDGAFdhjbfhabsdh]

*The computer is an Alienware Aurora Ryzen 7 (with added memory)Specs -->https://www.bestbuy.com/site/alienware-aurora-r10-gaming-desktop-amd-ryzen-7-16gb-memory-amd-radeon-...

black/6495948.p?skuId=6495948

* I used a bluetooth basic windows mouse, a wired mouse, and a Huion tablet.

* computer is on windows 11, with recent updates.

*AI is up-to-date

It was a new file, two layers- One with a placed image, already locked in layers. Second one blank.

The file was the standard 8.5 paper size document it recommends on startup, with no adjustments.

[Monika Gause]

16 GB of memory is at the low end for Illustrator. Can you try without the Huion tablet?

The placed image - how large is that? dimensions and resolution.

[Anubhav M]

Hello @IDGAFdhjbfhabsdh,

We understand how frustrating it can be to experience performance issues while working in Illustrator. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and perform a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) to check if it helps?

Also, try reinstalling the Huion Tablet drivers and enabling/disabling Windows Ink in the tablet settings, and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[IDGAFdhjbfhabsdh]

Thank you everyone for taking the time to help! I will definitely be looking at the Huion side of things, I think you may be on to something. I always have issues with the drivers- finally got them to work, but maybe glitchy? I do now notice the issue only happens, even with a mouse, if my tablet is also connected. Saldy it is the only one I have right now, as I lost everything in a house fire last year.

I don't think it is a memory issue in this case, I added 16GB memory to the orginal computer making it 32GB, which isn't a crazy lot, but this is a vector art program. The Adobe site says a minimum of 8GB is required. I run 3D animation software and UnrealEngine with no problems, a vector art program should not be wrecking it that bad. Also, I've had AI on my old HP Envy flip laptop since 2016 (16GB memory) and have always had 0 issues.

I do think it's insane how much memory adobe programs use though! Just AI was pulling 1,200 MB with a blank document

[Aaron35864891pk68]

Any other updates? I am facing the same problem with AI & a Huion tablet.

[Anubhav M]

Hello @Aaron35864891pk68,

We understand that encountering technical issues can be frustrating. Would you mind trying to update the firmware and reinstalling the drivers of your Huion tablet drivers (https://adobe.ly/3T6xaOS) to check if it helps? Also, try running Illustrator under Safe Mode (Windows / macOS) and under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav