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IDGAFdhjbfhabsdh
Participant
September 14, 2023
Question

AI gets stuck on Navigator (zooms around screen)

  • September 14, 2023
  • 1 reply
  • 855 views

Not sure if this is a bug or if I am just doing something wrong, I usually use PS so pretty new to AI.

 

But, pretty frequently, when I move around the artboard the cursor disappears and moving the mouse quickly moves around the canvas.

 

I've tried hitting 'escape', 'enter', left/right clicking, alt+ctrl+delete, minimizing AI and it stays stuck for a good five minutes before releasing. I know it is not my computer lagging, I'm currently using an Alienware Aurora Ryzen 7 and have no issues running 3d modeling software and much larger applications.

 

It's very frustrating and a time waster. Has anyone had luck with this?

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    1 reply

    I
    IDGAFdhjbfhabsdhAuthor
    Participant
    September 14, 2023

    ***Update:

    This time it has been stuck for a long while. It happens after clicking the side scroll bar. I tried reclicking/double clicking the scroll bar again and it doesn't work. I've tried with 2 different mice, and a tablet- still no luck. While it is doing this, I cannot click any buttons, save, or anything other than scroll up and down.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      September 14, 2023

      Please tell us about your hardware.

      What's in the file?

      How large is the file?

      A
      Aaron35864891pk68
      Participant
      March 5, 2024

      Thank you everyone for taking the time to help! I will definitely be looking at the Huion side of things, I think you may be on to something. I always have issues with the drivers- finally got them to work, but maybe glitchy? I do now notice the issue only happens, even with a mouse, if my tablet is also connected. Saldy it is the only one I have right now, as I lost everything in a house fire last year.

       

      I don't think it is a memory issue in this case, I added 16GB memory to the orginal computer making it 32GB, which isn't a crazy lot, but this is a vector art program. The Adobe site says a minimum of 8GB is required. I run 3D animation software and UnrealEngine with no problems, a vector art program should not be wrecking it that bad. Also, I've had AI on my old HP Envy flip laptop since 2016 (16GB memory) and have always had 0 issues.

       

      I do think it's insane how much memory adobe programs use though! Just AI was pulling 1,200 MB with a blank document


      Any other updates? I am facing the same problem with AI & a Huion tablet.

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