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A
amaëll61260171
Participating Frequently
June 18, 2021
Question

Ai + M1 Mac + Huion Pen pressure

  • June 18, 2021
  • 4 replies
  • 2024 views

Hello, 

 

I'd like to know if there's a way to solve the issue of pen pressure grayed on illustrator, for the Huion tablet users. 
Obviously, I followed the solution from Huion right here : How to Fix No Pen Pressure Issue in Adobe Illustrator (MacOS)?  

 

Unfortunately, it doesn't work for me, and I think it might be due to the M1 chip. I've tried with both version 15 and 14 of the Huion driver, with no luck. 

 

Anyone else stuck here too ? Or even better, anyone knowing how to make it work ? 

 

Thank you !

This topic has been closed for replies.

4 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
February 7, 2022

Hi All,

 

We are sorry for the trouble. The Product team is aware of the issue and currently working on a fix. I would request you to please be patient and stay tuned for updates. 

 

In the meantime, I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you in getting Pen Pressure on your Touch device.

 

Thanks & Regards,

Anshul Saini

carlosgarro
Community Expert
carlosgarroCommunity Expert
Community Expert
October 3, 2021

It is an Illustrator problem on Apple M1 with tablets in general. I have the same error but with Wacom on my M1. I have tried four different tablet models, and it just doesn't work. Interestingly with third-party plugins like DynamicSketch and InkFlow, it works but not with the standard tools.

A
amaëll61260171Author
Participating Frequently
July 7, 2021

Hey, it's me again.
I decided to replace my Huion device by a XP Pen, and unfortunately the problem is exactly the same ...
Looks like Illustrator is not aware that those devices have pen pressure, it's kinda driving me crazy as I need that tool for work ...

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 7, 2021

You absolutely need to contact the manufacturer about:

- if it is supposed to work. Ask them explicitely about your combination. Ask them to guarantee it.

- how to install and set up the driver. This used to be straightforward, but that is no longer the case. You have to jump through a lot of hops. And not only that: you also have to know where the hoops are.

A
amaëll61260171Author
Participating Frequently
July 7, 2021

Did they guarantee that it runs with Illustrator?

 

Back in the days tablet manufacturers put stickers on their packaging that it's working with Photoshop or whatever. It's them who had to make sure it does.


I specifically send them a message before I bough the XP Pen tablet to make sure that their device works with Ai on a M1 Mac, as I was stuck with the pen pressure issue on an another brand.

They answered me that there was no issue they were aware of.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 18, 2021

A lot of users could fix this by installing a Wacon driver on top of the Huion one. Is that what you did?

 

But yes, due to M1 there might be other things interfering. Have you contacted Huion?

A
amaëll61260171Author
Participating Frequently
June 18, 2021

I've heard that it worked a few years back, but seems it's not true anymore.
Anyways, I gave it a shot and still didn't changed anything.

 

Thank for the tip tho 🙂

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