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willmasterpsoneday
Participating Frequently
September 22, 2022
Answered

AI on iPad

  • September 22, 2022
  • 2 replies
  • 357 views

I hope I am doing something wrong - but I cant access AI on my ipad unless I fork out another $16 a month. Can someone help me? I hope its user error.......

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Correct answer Anubhav M

Hello @willmasterpsoneday,

 

Sorry to hear about this experience. As suggested by Mylenium, it could be possible that you signed in with an account different from the one you purchased the subscription with. Kindly try signing out of Illustrator and signing back with the account used on the community to check if it helps.

 

Please update this thread if the issue persists or if you need further assistance. We'd be happy to help.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

 

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
September 22, 2022

Hello @willmasterpsoneday,

 

Sorry to hear about this experience. As suggested by Mylenium, it could be possible that you signed in with an account different from the one you purchased the subscription with. Kindly try signing out of Illustrator and signing back with the account used on the community to check if it helps.

 

Please update this thread if the issue persists or if you need further assistance. We'd be happy to help.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

 

Mylenium
Mylenium
Legend
September 22, 2022

Have you tried the usual steps of signing out of your apps and signing in back? Also try and delete the app and reinstall it. Also check your iCloud/ Apple ID and sign out there temorarily. This stuff can be iffy if you're using different e-mail adresses for different apps/ accounts. Resetting it by signing out may help.

 

Mylenium

    W
    willmasterpsonedayAuthor
    Participating Frequently
    September 23, 2022

    Thank you that was the answer! I simply reinstalled the app and it worked perfectly 🙂

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